VTC Technician

MANTECH; Eglin Village (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

MANTECH is seeking a motivated VTC Technician to support our Air Force / Army team at Eglin AFB. You will handle Tier I and II customer support for VTC systems and contribute to installation and upgrades.

Responsibilities include scheduling conferences with Cisco TMS, conducting site surveys, and performing on-site VTC installations with end-to-end network device configuration.

Qualifications

• Bachelor’s degree or equivalent with 5+ years hands-on VTC installation experience.
• Active DoD 8570.01-M IAT-II certification.
• Strong knowledge of IP networks and VTC system integration.
• Experience with Cisco switches and encryption devices (TACLANE).

Responsibilities

• Provide Tier I & II customer support for VTC systems.
• Schedule conferences using Cisco TMS.
• Respond to outages and use failover/back-up capabilities to meet client needs.
• Conduct site surveys remotely and on-site for new VTC installations/upgrades.
• On-site VTC installations and end-to-end network device configuration and checkout.

Skills

Customer support

VTC systems

IP networks

Site surveys

On-site installations

Education

Bachelor's degree in related discipline

DoD 8570.01-M IAT-II certification

Tools

Cisco switches

TMS (TelePresence Management Suite)

TACLANE encryption devices

Job description

MANTECH seeks a motivated, career and customer-oriented VTC Technician to join our Air Force / Army team at Eglin AFB.

Responsibilities Include, But Are Not Limited To

• Tier I & II customer support


• Scheduling conferences using Cisco’s TelePresence Management Suite (TMS)


• Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs


• Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades


• Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out

Minimum Qualifications

• Bachelor’s degree in related discipline from an accredited college or university (2 additional years of experience may be substituted for a degree). At least 5 years of experience with hands-on/practical experience in the installation, configuration and operation of unclassified and classified VTC systems.


• Active / valid DoD 8570.01-M IAT-II certification


• Working/practical knowledge and understanding of IP networks and how they are implemented as part of VTC systems. Experience providing Tier I and II customer support of VTC systems


• Working/practical knowledge and understanding of IP networks and how they are implemented as part of VTC systems


• Experience with configuring and managing Cisco switches. Experience with General Dynamics Type 1 encryption devices (e.g. TACLANE).


• Familiarity with audio / video standards (e.g. H.323 / SIP protocols).


• Hands-on experience conducting site surveys remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades. Practical experience conducting on-site VTC system installations to include end network device configuration, equipment installation / configuration, and system check-out.

Clearance Requirements

• Current Top-Secret Clearance with SCI Eligibility; SCI is required to start


• Eligibility for access to Special Access Program Information


• Willingness to submit to a Counterintelligence polygraph.

Physical Requirements

• The person in this position must be able to remain in a stationary position 50% of the time.


• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.”


• Must be able to regularly lift up to 50 lbs