VTC Systems Engineer

Jobtailor; Maryland; On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor in Maryland is seeking a skilled VTC Infrastructure Engineer to install, configure, and maintain server-side video teleconferencing infrastructure including Cisco Meeting Server, CMS, TMS, MCUs, and related AV gear.

You will ensure DISA STIG compliance, manage COMSEC hardware like TACLANEs, coordinate with network operations on QoS, and provide end-user training. Eligible candidates hold DoD 8140/8570 IAT II, CCNA Collaboration, and Secret clearances.

Qualifications

• Bachelor’s degree or equivalent operational experience in IT, systems engineering, or related field.
• Active DoD 8140/8570 IAT Level II compliant certification (e.g., CompTIA Security+ CE).
• CCNA Collaboration or Cisco CCT Collaboration certification.
• Crestron Master Programmer/Technologist or Extron Authorized Programmer/AV Associate credential.
• Active Secret Clearance (Top Secret/SCI eligibility preferred).
• Experience with Cisco TMS and Cisco CMS; TACLANEs integration into secure VTC enclaves.

Responsibilities

• Install, configure, engineer, and maintain server-side VTC infrastructure (Cisco Meeting Server, CMS, TMS, MCUs, AV hardware).
• Monitor network traffic; coordinate QoS and routing for H.323/SIP.
• Apply DISA STIGs and manage firewalls; oversee COMSEC architecture.

Skills

Security clearance

Communication skills

Problem-solving

Multitasking

Attention to detail

Independent work

Education

Bachelor’s Degree in Information Technology, Systems Engineering, or equivalent military/civilian operational experience

Tools

Cisco TMS

Cisco CMS

Crestron Programming Tools

Extron Programming Tools

Microsoft Visio

TACLANE integration

Job description

• Install, configure, engineer, and maintain server-side VTC infrastructure including Cisco Meeting Server, Cisco TelePresence Management Suite, Cisco Unified Communications Manager, MCUs, and specialized audiovisual hardware
• Monitor backend network traffic and collaborate with network operations on QoS, enterprise bandwidth allocation, and H.323/SIP routing issues
• Apply DISA STIGs across VTC components, manage firewalls, and oversee enterprise COMSEC architecture
• Manage and key COMSEC hardware such as TACLANEs for secure enclaves
• Configure MCUs and manage room calendars and bridge resources to prevent scheduling conflicts
• Conduct conference-room sweeps 30-60 minutes before high-priority events to test connectivity, cameras, and microphones
• Resolve network outages, routing failures, and server crashes
• Escalate and resolve Tier I and II helpdesk tickets involving in-room issues
• Provide end-user education and quick-start orientations
• Report to the Program Manager

Requirements

• Bachelor’s Degree in Information Technology, Systems Engineering, or equivalent military/civilian operational experience
• Active DoD 8140/8570 IAT Level II compliant certification, such as CompTIA Security+ CE
• CCNA Collaboration or Cisco CCT Collaboration certification
• Crestron Master Programmer, Crestron Technologist, or Extron Authorized Programmer/AV Associate credential
• Active Secret Clearance, with ability to obtain Top Secret/SCI Clearance
• Mastery of Cisco TMS and Cisco CMS
• Expertise integrating TACLANEs and KIVs into secure VTC enclaves
• Advanced understanding of SIP and H.323 protocols, network traffic analysis, and QoS standards
• High-level proficiency drafting technical network topologies using Microsoft Visio
• Must pass a background check and may require additional project/client background checks
• Proficient in Microsoft Office, Word, Outlook, PowerPoint, and Excel
• Ability to respond rapidly to high-stress VIP and General Officer meeting callouts
• Ability to conduct end-user education and quick-start orientations
• Exceptional interpersonal, verbal, and written communication skills
• Excellent organizational, analytical, problem-solving, multitasking, prioritization, adaptability, and attention-to-detail skills
• Ability to work independently and on a multifunctional team
• Ability to handle sensitive and confidential information appropriately
• Comfortable working in tight spaces and performing physical installations or endpoint replacements
• Ability to work extended periods, sit for long periods, and use computers and office productivity tools
• May work flexible schedules, holidays, and hours outside normal business hours
• May be asked to travel for business or professional development
• Preferred: CCNP Collaboration focused on CUCM, CMS, and TMS

Core Competencies

Demonstrates expertise in managing and maintaining server-side VTC infrastructure, including Cisco Meeting Server and Cisco Unified Communications Manager, while ensuring compliance with DISA STIGs and managing COMSEC hardware. Proficient in network traffic analysis, troubleshooting, and providing end-user education in high-stress environments.

Highest-signal resume keywords

• Cisco Meeting Server Management
• DISA STIG Compliance
• Active DoD 8140/8570 IAT Level II Certification
• CCNA Collaboration Certification
• Network Traffic Analysis

ATS Optimization Keywords

Hard Skills

• Cisco Unified Communications Manager
• H.323 Protocols
• SIP Protocols
• Technical Network Topologies
• Microsoft Visio
• TACLANE Integration
• MCU Configuration
• QoS Standards
• Audiovisual Hardware Management
• Server-Side Infrastructure Maintenance

Soft Skills

• Exceptional Communication Skills
• Organizational Skills
• Problem-Solving Skills
• Multitasking Ability
• Attention to Detail

Certifications & Qualifications

• CompTIA Security+ CE
• CCNA Collaboration
• Crestron Master Programmer
• Crestron Technologist
• Extron Authorized Programmer

Industry Keywords

• VTC Infrastructure
• Network Operations
• Enterprise Bandwidth Allocation
• COMSEC Hardware
• Background Check Compliance

Tools & Technologies

• Cisco TelePresence Management Suite
• Crestron Programming Tools
• Extron Programming Tools
• Microsoft Office Suite
• COMSEC Architecture