Lead Case Manager

Endeavors Inc.; San Antonio (TX); On-site; USD 48,000 - 68,000; Full time

Job summary

Endeavors Inc. seeks a skilled professional to oversee case management, outreach, and intake for clients facing homelessness or at risk of homelessness. You will guide staff, ensure program compliance, and build community resource networks to support housing stability.

Responsibilities include coordinating services, reporting, and advocating for clients while maintaining a strong focus on safety, quality assurance, and timely documentation across locations.

Qualifications

• 1+ years of case management experience; 3+ years preferred.
• 2+ years in a customer service-focused environment.
• Experience with homeless or at-risk populations is a strong plus.
• Available to travel to assigned locations as needed.

Responsibilities

• Staff caseloads with Case Managers; staff program information and QA.
• Manage office/staff coordination, client flow and crisis handling.
• Document incidents timely and in compliance with policies.
• Provide safety, security, and food service guidance.
• Maintain shelter supplies inventory and donor items.
• Advocate for housing, utilities, and community services; build referrals.

Skills

Case management

Outreach

Intake

Crisis management

Community resources

Education

Bachelor’s Degree in Social Work

LMSW / LBSW / LMFT preferred

Job description

Job Purpose

Provide oversight of case management, outreach and intake and provide comprehensive case management to clients and their families who are homeless or at risk of homelessness with the goal of increasing their quality of life and maintaining the highest possible ability to function within the community.

Job Purpose

Provide oversight of case management, outreach and intake and provide comprehensive case management to clients and their families who are homeless or at risk of homelessness with the goal of increasing their quality of life and maintaining the highest possible ability to function within the community.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES

• Meet regularly with Case Managers to staff caseloads and keep abreast of current issues. Keep the team informed of program information. Provide Quality Assurance and regulatory compliance to client files. Provide ongoing program evaluation and recommendations to the Program Director and/or the Program Manager for continuous growth and quality. Prepare and submit monthly program reports. Produce reports as requested by the Program Directors.


• Manage office/staff coordination, client flow, client complaints, and Crisis Management.


• Ensure all incidents reports are documented in a timely manner and in compliance with agency policies and procedures.


• Provide guidance and direction on safety and security practices.


• Provide guidance and direction of food services protocols.


• Maintain inventory of shelter facility supplies, food pantry items and donations.


• Advocate for and facilitate clients’ access to community resources; housing assistance, utility assistance, and relevant community services and benefits. Build a database of community resources. Provide referrals to community resources as needed.


• Provide proactive follow-up to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem-solving, and identification of resources to assist with the reintegration of participants in the community.


• Develop a housing procurement, financial, and self-sufficiency case management plan with clients. This shall include an intake interview to determine the client’s needs, goals, and eligibility. Assist participants in the development of a strength-based/solution-focused housing stability plan/individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.


• Develop and manage comprehensive outreach/working relationships with stakeholders, including other community members, particularly realtors, landlords, property owners, and property managers. Design, implement, and evaluate an annual landlord/property recruitment and retention plan. Networks and collaborates with area Housing Resources and maintains a presence at all meetings. Maintain awareness of changes in market and community processes that can impact services; bring forward prospective recommendations to deal with expected changes.


• Apply knowledge of residential lease agreements to educate clients of their tenant rights and responsibilities. Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs. Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and/or maintain housing. Assist participants in locating and securing housing of their choice. Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors). Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.


• Be active in and network at monthly community groups and events. Provide presentations at various community groups in assigned rural and metropolitan areas. Promote the success and reputation of the Endeavors programs. Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.


• Document daily case notes as needed; maintain comprehensive client files. Coordinate with the Financial Assistance Coordinator for payment to third parties. Keep the client informed of actions/payments being made. Work with the Financial Assistance Coordinator to ensure timely third-party payments. Review all payments made on a monthly basis to ensure appropriateness and relevance to service plans


• Other duties as assigned.


• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to \"Empower people to build better lives for themselves, their families, and their communities.\"

Essential Qualifications

EDUCATION: Bachelor’s Degree in Social Work, Sociology, Psychology or related field preferred.

EXPERIENCE: 1+ years of case management experience; 3+ years preferred. 2+ years in a customer service-focused environment. Experience with homeless, low-income, veterans & their families is a strong plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: LMSW, LBSW, LMFT preferred. Driver's License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice. Travel within assigned geographic areas.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends, and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.