VRM Operations Coordinator (9-month FTC/Secondment)

Motability Operations Limited; United States; Hybrid; USD 35,000 - 51,000; Full time

Job summary

Motability Operations is recruiting an Operations Coordinator in Bristol on a 9‑month FTC/Secondment. You will manage the flow of returned vehicles, allocating them to remarketing channels and maintaining data across multiple sales platforms, including the Vehicle Assignment tool.

You will liaise with 3rd party partners, track performance, and support daily reporting and continuous improvement initiatives. The role requires strong communication, a proactive mindset, and the ability to work under

Qualifications

• Ability to communicate with people at all levels
• Commercially aware and focused
• Proven telephone experience
• Proven excellent customer services experience
• A genuine interest in providing excellent customer service
• Experience of delivering results in a pressurised environment
• Accuracy skills and a keen eye for detail
• Administration experience
• Experience of working to service levels
• Knowledge of Vehicle Remarketing processes
• Good relevant PC & administrative skills, eg: Microsoft, Excel (using V look‑up) and Microsoft Word, Outlook.
• Excellent written and verbal communication
• Experience of working with Third Party suppliers/Relationship management

Responsibilities

• Allocate, route and enter returned Motability vehicles into multiple sales channels
• Act as key decision-maker for vehicle remarketing channel allocation based on market trends
• Liaise with third‑party partners and hold suppliers to account for performance
• Ensure SLAs and KPIs are met; produce reports and support pilots/trials
• Maintain accurate vehicle details published or moved to next destination

Skills

Communication at all levels

Commercial awareness

Telephone experience

Customer service experience

Attention to detail

Administrative experience

Ability to work under pressure

Work to service levels

Supplier relationship management

Tools

Microsoft Excel (VLOOKUP)

Microsoft Word

Outlook

Job description

Motability Operations are currently recruiting for an Operations Coordinators to join our team in Bristol on a 9-month FTC/Secondment. You'll have the exciting opportunity to work in a busy operations team ensuring that all vehicles returned from the Motability scheme are allocated, routed, and entered into multiple sales channels, supporting with a decision‑making tool 'Vehicle Assignment.' You will be responsible as a key decision maker in ensuring all returned vehicles are assigned to are remarketing channels dependant on market trends, optimising suitable supply and ensuring we continue to contribute to our 'North Star' within Vehicle Remarketing which is supporting the growth of our Net Premium.

Alongside this you will ensure work is completed within service level agreements through to point of sale, ensuring all details are correct on each vehicle that is published or moved to its next destination, whether that be into our Vehicle Solutions network or our Physical Auction platform. You will liaise with multiple 3rd party partners, building strong working relationships, holding suppliers accountable for their performance. You will ensure all team reporting and administrative support is actioned within agreed timescales, utilising data to support with daily tasks, as well as measuring and evaluating the success of any operational pilots or trials.

The start date for this role will be January 2027.

You will take full ownership of issues, demonstrating a proactive and continuous improvement mindset while developing a strong understanding of Motability Operations, particularly within Vehicle Remarketing. You will be confident in making timely decisions with a clear awareness of commercial impact, and bring an enthusiastic, 'can-do' attitude to everything you do. Flexible and adaptable, you will manage a wide variety of tasks in response to changing business needs, engaging with colleagues and stakeholders in a direct, personal and professional manner.

An excellent communicator at all levels, you will maintain open lines of communication across interlinking teams, particularly within the Vehicle Remarketing Department, while building strong working relationships with Customer Service teams, refurbishment centres, logistics suppliers and other business partners. You will be comfortable working under pressure, solving issues logically and proactively, and recommending cost‑effective, customer‑focused solutions that balance business needs with individual customer circumstances.

Trusted and approachable, you will communicate clearly and professionally at all times, explaining decisions so they are well understood by internal and external customers. You will strive to continually improve performance, meeting and exceeding individual, team and departmental SLAs and KPIs, while working collaboratively as part of a supportive team.

Minimum criteria

• Ability to communicate with people at all levels
• Commercially aware and focused
• Proven telephone experience
• Proven excellent customer services experience
• A genuine interest in providing excellent customer service
• Experience of delivering results in a pressurised environment
• Accuracy skills and a keen eye for detail
• Administration experience
• Experience of working to service levels
• Knowledge of Vehicle Remarketing processes
• Good relevant PC & administrative skills, eg: Microsoft, Excel (using V look‑up) and Microsoft Word, Outlook.
• Excellent written and verbal communication
• Experience of working with Third Party suppliers/Relationship management

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part‑time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry‑free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on‑site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2‑days per week whilst also using the great office spaces we have available.

Financial and benefits

• An annual discretionary bonus
• 15% non‑contributory pension (9% non‑contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

Health and well‑being benefits

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer - Staff Can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office

Voluntary benefits

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving