VR Robot Operator and Support Technician

Tutor; Watertown (MA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Employer-covered health insurance

Managed 401(k)

In-office meals

Unlimited PTO

Holidays

Social events

Job summary

Tutor is seeking a focused VR Robot Operator to remotely control robotic systems via VR headset and controllers. You will complete structured pick-and-place objectives with precision, accuracy, and safety in mind, contributing to robot performance improvements and learning.

Strong spatial awareness, detail orientation, and clear communication are essential. Responsibilities include monitoring operations, responding to issues, and providing first-line technical support using approved procedures.

Qualifications

• Able to operate a VR headset and handheld controllers for scheduled periods.
• Strong hand-eye coordination and spatial awareness.
• Able to perform controlled, precise movements at a steady pace.
• Clear written and verbal communication skills.
• Able to interpret system alerts and follow troubleshooting procedures.

Responsibilities

• Remotely control robotic systems using VR headset and controllers to complete pick-and-place objectives.
• Identify, pick up, move, and place specified items accurately and safely.
• Monitor robot performance and respond to operational issues.
• Provide first-line technical support according to approved procedures.
• Maintain detailed and accurate operation records.

Skills

VR operation

Spatial awareness

Attention to detail

Clear communication

Troubleshooting

Tools

VR systems

Simulation software

Ticketing systems

Job description

About Tutor

We believe general-purpose, generally-intelligent robots will be built in our lifetimes. Robots will work in our factories, move our goods, walk on our streets and eventually be in our homes. To build that future, research and deployment must work in lockstep: real-world operation must make the technology better and better technology must make deployment easier. We're looking for the thinkers, builders, and researchers who want to be part of that loop.

As an AI robotics company that deploys its inventions directly into the facilities that need them, on state-of-the-art hardware, every line of code written at Tutor has a direct impact on the global, physical economy.

Culture

We believe that something truly special can happen when talented, motivated people work together; at Tutor, every member of our team is empowered to have real impact in everything that they do. We’re characterized by both technical excellence and next-level collaboration and respect.

Job Overview

We are seeking a focused and reliable VR Robot Operator to remotely control robotic systems using a virtual reality headset and handheld controllers. The operator will complete structured pick-and-place objectives by identifying, picking up, moving, and accurately placing specified items. The operator’s movements contribute to improvements in robot performance and learning. Actions must therefore be deliberate, efficient, consistent, and precise. Operators are expected to follow each objective as written, maintain a steady operating pace, and minimize hesitation, unnecessary movement, and repeated attempts while prioritizing safety. The operator will also monitor robot performance, respond to operational issues, and provide first-line technical support using approved procedures. This role requires strong spatial awareness, attention to detail, disciplined troubleshooting, and clear communication with customers and internal technical teams. Available to work assigned shifts based on operational coverage requirements.

Requirements

• Able to use a VR headset and handheld controllers safely and effectively for scheduled operating periods, with reasonable accommodation where applicable
• Strong hand-eye coordination, spatial awareness, and attention to detail
• Able to perform controlled and precise movements at a consistent pace
• Able to understand detailed instructions and complete objectives as assigned
• Comfortable performing repetitive pick-and-place tasks while maintaining accuracy and focus
• Clear written and verbal communication skills
• Able to interpret system alerts, document technical problems, and follow troubleshooting and escalation procedures
• Dependable and able to maintain attention during continuous or repetitive operations

Available to work assigned shifts based on operational coverage requirements.

Nice to Have

• Experience with VR systems, robotics, gaming controls, simulation software, or remote equipment operation
• Experience in technical support, robotic operations, industrial operations, hardware testing, or quality assurance
• Familiarity with ticketing systems, technical documentation, and structured troubleshooting processes

What Success Looks Like

• Safe and consistent robot operation
• Accurate completion of assigned objectives
• Efficient completion of pick-and-place tasks
• Smooth, deliberate, and controlled robot movements
• Low frequency of unnecessary movements, hesitation, and repeated attempts
• Compliance with task instructions and operating procedures
• Robot availability and continuity of operations
• Timely response to operational issuesComplete and useful troubleshooting and escalation information
• Accurate operational and support records

Tutor offers competitive benefits including fully employer-covered health insurance, a managed 401(k), and regular in-office meals. We also offer unlimited PTO and holidays. We host social events and maintain a collaborative, low-ego work culture where people are trusted to take ownership and solve real problems. Tutor is an equal opportunity employer and welcomes applicants from all backgrounds.