VR Front Desk Associate (Program Associate III)

State of Nebraska; Oklahoma; Presencial; USD 23.000 - 32.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Thirteen paid holidays per year

Health insurance options

Retirement contributions

Paid time off

Descripción de la vacante

State of Nebraska Education - Agency 13 is seeking a VR Front Desk Associate to greet visitors and provide friendly, professional service at our Lincoln office. This part-time, on-site role supports VR Specialists and daily operations from 1:00 PM to 5:00 PM, Monday through Friday.

You will manage appointments, intake, and assist with client purchases, while maintaining accurate records in QE2 and coordinating with the VR team.

Formación

• High school diploma or equivalent with two years of related experience.
• Equivalent education/experience may substitute to meet qualifications.
• Preferred: experience with persons with disabilities and customer service.
• Experience using a client data system and keeping accurate records.

Responsabilidades

• Greet visitors and provide exceptional customer service.
• Schedule appointments and manage client intake.
• Maintain electronic files and handle mail, postage, and office supplies.

Conocimientos

Customer service

Receptionist duties

Data entry

Educación

High school diploma or equivalent

Herramientas

QE2 data system

Descripción del empleo

Job Description

The work we do matters! Hiring Agency: Education - Agency 13 Location: Lincoln, NE Hiring Rate: $19.939 Job Posting: JR2026-00030318 VR Front Desk Associate (Program Associate III) (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 11-18-2026 Job Description: If you get gratification from helping others and providing a welcoming first impression, join us as a VR Program Associate! In this role, you’ll play a key part in our daily operations, offering exceptional customer service to clients and providing valuable support to VR Specialists across various tasks. This is a part-time, on-site position focused on greeting visitors to our office. The schedule is Monday through Friday, from 1:00 PM to 5:00 PM. If you're excited to make a positive impact in a collaborative, team-driven environment, we’d love to have you on board! The Nebraska Department of Education does not sponsor or transfer non-immigrant work visas for these positions. Office Location: This position is assigned to our office located at 84th & O St, Lincoln, NE. Pay Grade 3: $19.939/hour This rate is based upon available budget funds; any offer will be made at this rate.

Benefits

Teammates Enjoy In addition to being part of meaningful work and making a difference through public service, our Total Compensation package includes well over $20,000 in additional Benefits value! See full benefits information at https://statejobs.nebraska.gov/index.html#benefits Part-time employees (at or greater than 20 hours per week) are still eligible for these benefits, with adjusted rates. This includes:

• Thirteen paid holidays per year
• Competitive benefits, paid time off, and retirement
• Generous employer contributions to health insurance with four plans and coverage levels to choose from Dental, vision, long and short-term disability, flex spending and health savings accounts, employee assistance program, employee discount program, and more!
• Generous vacation and sick leave earnings each year, plus a variety of other leave types
• 156% state-matched retirement (yes, that’s $1.56 for every dollar!) with a guaranteed 5% return
• $20,000 basic life insurance benefit at 50% of the monthly rate ($0.48 per month), with additional life insurance options

Essential Functions

Performs receptionist duties, responds to basic questions about Vocational Rehabilitation, and schedules appointments for clients. Maintains electronic files, makes copies, routes information, and processes mail and postage. Operates and maintains office equipment, manages inventory, and orders and stocks equipment and supplies. Enters client information into the Nebraska VR data system (QE2) for intake, appointment set up, service provision, etc. Runs reports, and monitors and updates client employment milestones. Uploads client documents and enters task notes for all client interactions. Contacts medical providers, schools, and other organizations to request and collect necessary medical, school, public benefit, and financial information; and ensures receipt of requested information. Assists VR Specialists with client purchases.

Requirements & Qualifications

Minimum Qualifications: High school diploma or equivalent and two years of experience related to the essential functions of the position. Any equivalent education and/or work experience may be substituted in order to meet the minimum qualifications of the position.

Preferred Qualifications: Experience with persons with disabilities, providing customer service. Experience using a client data system and keeping accurate records.

Working Conditions and Travel

This position requires approximately 100% of work time spent in an office environment. There is no expected overnight travel.

Contact and Application

If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/

Benefits (additional)

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics. We are seeking talented individuals to join our team in careers that make a difference in the lives of Nebraskans. Once you've had the opportunity to explore our current open positions, apply for those of interest to you. Thank you for your interest in joining our team! State Government is one of the largest and most diverse employers in Nebraska. Whether it's helping a vulnerable child, advancing public health, making highways safer, or preserving our natural resources, the work we do matters!