VPP - Lead Field Project Engineer

Sonnen Inc; Massachusetts; On-site; USD 120,000 - 180,000; Full time

Job summary

The Project Engineer Lead at Sonnen Inc. Massachusetts leads field engineering for Virtual Power Plant deployments, guiding partners and technicians, with heavy travel up to 75%.

You blend hands-on power electronics expertise with people leadership to design, install and troubleshoot systems on VPP sites from construction through operation. You will train teammates, coordinate with R&D and Sales, document activity in Salesforce, and ensure high-quality, proactive customer service while advancing

Qualifications

• 3+ years of technical product experience in solar/electronics/tech
• Experience in residential/commercial construction
• Strong verbal and written communication
• Proven track record in people management
• Hands-on experience with power electronics or electrical systems
• Proven ability to manage time-bound projects
• Problem-solving mindset with a solutions focus
• Highly organized with clear scheduling and reporting
• Ability to translate technical info for non-experts
• Desire to build strong partner relationships
• Accountable with strong work ethic

Responsibilities

• Travel to visit partners and sites within the territory
• Provide technical training, installation and design support, and troubleshooting
• Resolve technical cases using all available tools
• Answer calls and emails from partners and guide the team
• Perform construction-related project management duties
• Develop and maintain project documentation
• Maintain relationships with R&D for product knowledge
• Use Salesforce and other tools to document activity and track issues
• Manage team members and oversee staffing/resources
• Balance direct tasks with the work of direct reports
• Support proactive, high-quality customer service

Skills

Technical product experience

Team management

Solar energy

Electronics

Troubleshooting

Field travel

Communication skills

Problem solving

Documentation

Education

Bachelor's degree in business or technical field

Tools

Salesforce

Job description

Virtual Power Plant - Project Engineer Lead (Massachusetts)

Position Summary:

The Project Engineer Lead is the technical and troubleshooting expert for the sonnen product as well as the front-line relationship leader to our partners and contractors in the field. This is a people leader role. While working primarily in the field, the Project Engineer Lead must have a deep understanding of the sonnen product, its application in the field, and how to resolve problems. The Project Engineer Lead will instruct and support stakeholders, both internal and external, to help resolve problems and maintain the highest level of sonnen quality in the field. In addition, the Project Engineer Lead is the market leader for project management, partner support, and support functions on VPP sites under construction and in operation. Under direction of their direct supervisor, the Project Engineer Lead will be responsible for proactively managing activities and supporting sonnen related aspects of VPP projects. Both directly and in managing those in their reporting structure. This is a heavy travel position, with up to 75% in the field required within the assigned market. In the market, the Project Engineer Lead will assist with technical training, system design, system installations, problem troubleshooting/ resolution, RMA/ warranty resolutions, as well as managing subordinate engineers or technicians. Some national travel and travel back to HQ in Atlanta throughout the year can be expected as well.

Key Responsibilities:

• Travel to visit partners and job sites within the assigned territory
• Support partners with technical training, installation and design support, and system troubleshooting
• Resolve technical cases using all available tools to solve problems and maintain high customer satisfaction
• Answer incoming phone calls and email from our partners, support the inside operational staff, guiding the team to resolve issues from a supervisory level
• Construction related project management duties on assigned projects
• Develop and maintain key documentation as it relates to projects and ongoing activities
• Maintain relationships with the R&D team to ensure growing product expertise
• Utilize Salesforce and other designated tools to document relevant call activity to ensure proper data capture, issue tracking, and customer-specific activities
• Manage team members as assigned
• Ability to manage both direct tasks and outcomes as well as those of direct reports and subordinates
• Provide staffing and resource oversight at direction of supervisor
• Other duties as necessary to ensure high quality, proactive, customer focused service

Qualifications:

• 3+ years of technical product experience within solar, electronics, or technology industries
• Prior experience in residential / commercial construction industries
• Strong oral and written skills and interpersonal communication skills
• Track record of managing people successfully
• Must have direct, hands‑on experience working with power electronics and/ or electrical systems
• Proven track record in team management and time bound, high quality production projects
• \"Problem Solver\" mentality. Someone who loves to understand and resolve difficult problems
• Highly organized with the ability to clearly organize thoughts, schedules, reports, and databases
• Ability to understand complicated technical information and communicate such information to non-experts
• Enthusiasm, creativity, and a desire to create deep partner relationships
• Intelligent, accountable, and self-assured mentality with a strong work ethic.

Preferred Qualifications:

• Bachelor's degree in business or technical related field

Strong interests in technology, renewable energy, and/ or energy storage