VP, Strategic Engagement Group

00001 Kelly Services, Inc; United States; On-site; USD 180,000 - 260,000; Part time

Job summary

Kelly Services, Inc is seeking a senior client-facing Segment Lead to own the defined strategic accounts and act as the trusted advisor to director and VP stakeholders. You will drive service delivery excellence while expanding the portfolio through targeted, evidence-based growth strategies.

You will lead cross-functional teams across recruiting, solutions, and operations, ensuring alignment with the enterprise growth strategy and governance standards.

Qualifications

• Senior-level leadership experience required.
• Experience managing large strategic accounts and cross-functional teams.
• Ability to translate enterprise growth strategy into actionable initiatives.

Responsibilities

• Serve as the primary executive relationship owner for a defined segment of strategic accounts, functioning as a trusted advisor to client stakeholders at the director and VP level
• Lead day-to-day and strategic client engagement ensuring service commitments are met, escalations are resolved swiftly, and client confidence remains high
• Develop and maintain deep understanding of each client's business, workforce strategy, and competitive environment to deliver proactive, value-driven counsel
• Conduct regular Client Partnership Reviews (CPRs), establishing success metrics and demonstrating Kelly's impact on client outcomes
• Champion client satisfaction and proactively surface risks or opportunities to the VP, Client Growth & Solutions
• Execute the account growth strategy within the segment, identifying and pursuing expansion opportunities by geography, solution line, and service category
• Lead the local sales cycle for expansion within existing accounts from opportunity identification through proposal, negotiation, and close - in alignment with VP-led portfolio strategy
• Develop compelling workforce solution narratives and business cases that connect client challenges to Kelly-delivered outcomes
• Contribute to renewal strategy development, coordinating with the VP and solutions teams to build retention and upsell plans well in advance of contract milestones
• Track portfolio financial performance and report on growth gaps, profitability levers, and forward pipeline to the VP, Client Growth & Solutions
• Own the end-to-end service delivery model for the segment ensuring operational processes, SLAs, and client commitments are consistently met or exceeded
• Partner with recruiting, onboarding, technology, and shared services teams to align delivery capabilities with
• Monitor program performance data and KPIs, leveraging insights to drive continuous improvement and demonstrate value to clients
• Lead escalation resolution across delivery functions, maintaining transparency with clients and internal stakeholders throughout
• Ensure adherence to Kelly's operating and service level agreements, governance frameworks, and compliance standards across all accounts in the segment
• Lead and inspire a team of Account Managers and/or Delivery Leads within the segment, setting clear performance expectations and driving a high-performance culture
• Provide consistent coaching and development support, building individual capability and bench strength within the team
• Identify and develop emerging talent, supporting succession planning in partnership with the VP, Client Growth & Solutions
• Foster a collaborative, client-focused team culture creating an environment where accountability and innovation coexist
• Partner closely with the VP, Client Growth & Solutions to align segment strategy with enterprise portfolio priorities and the One Kelly vision
• Collaborate with solutions architects, operations, and shared services partners to bring integrated workforce solutions to clients
• Contribute market intelligence, competitive insight, and client feedback to inform broader portfolio strategy and service innovation
• Stay current on workforce trends, economic developments, and industry-specific talent dynamics rele

Skills

Client leadership

Account management

Strategic thinking

Cross-functional collaboration

Job description

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

Our VP, Strategic Engagement Group / Segment Lead is a senior client-facing leader responsible for the operational excellence, account health, and growth execution within a defined vertical or geographic segment of Kelly's strategic account portfolio. This role serves as the primary client relationship owner and delivery leader for a subset of Kelly's largest, most complex accounts translating the enterprise growth strategy set by the Vice President, Client Growth & Solutions into tangible results.

Operating within a portfolio that typically represents $150M-$250M+ in Kelly revenue, the Segment Lead drives P&L performance, ensures service delivery excellence, and deepens client partnerships across multi-point workforce solutions. This is a high-accountability role at the intersection of client strategy, people leadership, and operational rigor and a key feeder role into VP-level portfolio leadership.

Responsibilities

Client Relationship & Account Ownership

• Serve as the primary executive relationship owner for a defined segment of strategic accounts, functioning as a trusted advisor to client stakeholders at the director and VP level
• Lead day-to-day and strategic client engagement ensuring service commitments are met, escalations are resolved swiftly, and client confidence remains high
• Develop and maintain deep understanding of each client's business, workforce strategy, and competitive environment to deliver proactive, value-driven counsel
• Conduct regular Client Partnership Reviews (CPRs), establishing success metrics and demonstrating Kelly's impact on client outcomes
• Champion client satisfaction and proactively surface risks or opportunities to the VP, Client Growth & Solutions

Growth Execution & Portfolio Expansion

• Execute the account growth strategy within the segment, identifying and pursuing expansion opportunities by geography, solution line, and service category
• Lead the local sales cycle for expansion within existing accounts from opportunity identification through proposal, negotiation, and close - in alignment with VP-led portfolio strategy
• Develop compelling workforce solution narratives and business cases that connect client challenges to Kelly-delivered outcomes
• Contribute to renewal strategy development, coordinating with the VP and solutions teams to build retention and upsell plans well in advance of contract milestones
• Track portfolio financial performance and report on growth gaps, profitability levers, and forward pipeline to the VP, Client Growth & Solutions

Delivery Excellence & Operational Rigor

• Own the end-to-end service delivery model for the segment ensuring operational processes, SLAs, and client commitments are consistently met or exceeded
• Partner with recruiting, onboarding, technology, and shared services teams to align delivery capabilities with
• Monitor program performance data and KPIs, leveraging insights to drive continuous improvement and demonstrate value to clients
• Lead escalation resolution across delivery functions, maintaining transparency with clients and internal stakeholders throughout
• Ensure adherence to Kelly's operating and service level agreements, governance frameworks, and compliance standards across all accounts in the segment

People Leadership & Team Development

• Lead and inspire a team of Account Managers and/or Delivery Leads within the segment, setting clear performance expectations and driving a high-performance culture
• Provide consistent coaching and development support, building individual capability and bench strength within the team
• Identify and develop emerging talent, supporting succession planning in partnership with the VP, Client Growth & Solutions
• Foster a collaborative, client-focused team culture creating an environment where accountability and innovation coexist

Cross-Functional Collaboration & Thought Leadership

• Partner closely with the VP, Client Growth & Solutions to align segment strategy with enterprise portfolio priorities and the One Kelly vision
• Collaborate with solutions architects, operations, and shared services partners to bring integrated workforce solutions to clients
• Contribute market intelligence, competitive insight, and client feedback to inform broader portfolio strategy and service innovation
• Stay current on workforce trends, economic developments, and industry-specific talent dynamics rele