VP, Service Design & Open Banking Experience

Testing Site - JPMC; New York (NY); On-site; USD 180,000 - 320,000; Full time

Job summary

Testing Site - JPMC in New York seeks a Vice President of Service Design on the Open Banking team to shape end-to-end customer experiences and drive strategic initiatives. You will lead cross-functional teams to create storyboards, service blueprints, and research, translating regulatory requirements into intuitive touchpoints across B2B and B2C channels.

Expert in Open Banking, API ecosystems, and MCP orchestration, you will design agentic experiences and scalable service architectures for

Qualifications

• 5+ years of service design or related field focusing on end-to-end customer experiences.
• Proven ability to map journeys, blueprint services, and storyboard concepts.
• Deep knowledge of Open Banking principles and API ecosystems.
• Experience leading cross-functional teams and driving consensus.

Responsibilities

• Develop and implement a comprehensive service strategy across products and platforms.
• Lead cross-functional teams to create storyboards, blueprints, and research to identify improvement opportunities.
• Design service blueprints and inclusive touchpoints for seamless experiences.
• Create experience maps and prototypes to illustrate customer journeys with iterative refinements.
• Partner with stakeholders to align prioritization with business goals and measure experience-led metrics.

Skills

Journey mapping

Service blueprinting

Storyboarding

Open Banking

API ecosystems

B2B/B2C

Regulatory compliance

Stakeholder leadership

Agentic AI design

MCP orchestration

Cross-functional collaboration

Tools

Figma

Job description

Testing Site - JPMC in New York seeks a Vice President of Service Design on the Open Banking team to shape end-to-end customer experiences and drive strategic initiatives. You will lead cross-functional teams to create storyboards, service blueprints, and research, translating regulatory requirements into intuitive touchpoints across B2B and B2C channels.

Expert in Open Banking, API ecosystems, and MCP orchestration, you will design agentic experiences and scalable service architectures for