VP, Renewals & Growth - Americas

KnowBe4; Idaho; On-site; USD 180,000 - 290,000; Full time

Benefits offered by this job

Monthly sales bonuses

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Job summary

KnowBe4 is seeking a senior renewal leader to direct the Americas Renewals organization, owning renewal strategy, pricing governance, and OKRs while coaching Directors on selling strategies. This role is the escalation point for renewal and pricing issues and requires coordinating with CSM, Sales, Marketing, and HR to drive pipeline health and bookings across teams.

The VP will lead CRM discipline, build a high-performing renewal team, and report renewal risks and results to senior leadership.

Qualifications

• Bachelor’s degree preferred.
• Experience with Gmail and Google Docs.
• Experience with MS Office (Word and Excel).
• Experience with web browsers (Chrome, Internet Explorer, etc.).
• Experience with Claude.
• 10+ years sales experience.
• 5+ years managing customers within a SaaS subscription model.
• 3+ years managing relationships with Enterprise-sized organizations.
• Previous VP+ level management experience preferred.
• Familiarity with IT Security field.
• Experience with Salesforce or other CRM preferred.
• Strong verbal and written communications.
• Strong time management, prioritization and organization skills.
• Strong collaborative and team work skills.
• Ability to build rapport with customers via phone, email and video conferencing.

Responsibilities

• Influence the renewal strategy and quota framework across the Renewal Specialist organization.
• Partner with RevOps and Finance to translate revenue targets into team goals.
• Direct cross-functional processes to align renewal strategy and bookings across the portfolio.
• Coach Directors on selling strategies, negotiation tactics, and objection handling.
• Influence pricing strategy and governance to meet company standards.
• Lead pipeline and forecast reviews with Directors and report renewal forecasts to leadership.
• Establish CRM data integrity standards across Renewal Specialist teams.
• Build, scale, and improve a high-performing multi-team Renewal Specialist organization.
• Analyze cross-team statistics to identify risks and opportunities for process changes.
• Serve as senior management escalation point for renewal and pricing issues.
• Set and manage OKRs across the Renewal Specialist function.
• Cultivate strategic relationships with executive stakeholders.
• Drive cross-sell culture with Sales and CS leadership to capture pipeline.
• Ensure consistent communication of policies across Directors and teams.
• Identify underperformance trends and guide Personal Success Plans.
• Make final hiring, termination, discipline, and promotions decisions with HR.
• Develop and mentor Renewal Specialist Directors.

Skills

Sales leadership

Customer management

SaaS domain knowledge

Negotiation skills

Executive communication

CRM (Salesforce)

Team coaching

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

Gmail

Google Docs

MS Office (Word, Excel)

Web browsers (Chrome, IE)

Salesforce or CRM tooling

Claude

Job description

KnowBe4 is seeking a senior renewal leader to direct the Americas Renewals organization, owning renewal strategy, pricing governance, and OKRs while coaching Directors on selling strategies. This role is the escalation point for renewal and pricing issues and requires coordinating with CSM, Sales, Marketing, and HR to drive pipeline health and bookings across teams.

The VP will lead CRM discipline, build a high-performing renewal team, and report renewal risks and results to senior leadership.