VP, Renewals Americas

KnowBe4; Idaho; On-site; USD 180,000 - 290,000; Full time

Benefits offered by this job

Monthly sales bonuses

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Job summary

KnowBe4 is seeking a senior renewal leader to direct the Americas Renewals organization, owning renewal strategy, pricing governance, and OKRs while coaching Directors on selling strategies. This role is the escalation point for renewal and pricing issues and requires coordinating with CSM, Sales, Marketing, and HR to drive pipeline health and bookings across teams.

The VP will lead CRM discipline, build a high-performing renewal team, and report renewal risks and results to senior leadership.

Qualifications

• Bachelor’s degree preferred.
• Experience with Gmail and Google Docs.
• Experience with MS Office (Word and Excel).
• Experience with web browsers (Chrome, Internet Explorer, etc.).
• Experience with Claude.
• 10+ years sales experience.
• 5+ years managing customers within a SaaS subscription model.
• 3+ years managing relationships with Enterprise-sized organizations.
• Previous VP+ level management experience preferred.
• Familiarity with IT Security field.
• Experience with Salesforce or other CRM preferred.
• Strong verbal and written communications.
• Strong time management, prioritization and organization skills.
• Strong collaborative and team work skills.
• Ability to build rapport with customers via phone, email and video conferencing.

Responsibilities

• Influence the renewal strategy and quota framework across the Renewal Specialist organization.
• Partner with RevOps and Finance to translate revenue targets into team goals.
• Direct cross-functional processes to align renewal strategy and bookings across the portfolio.
• Coach Directors on selling strategies, negotiation tactics, and objection handling.
• Influence pricing strategy and governance to meet company standards.
• Lead pipeline and forecast reviews with Directors and report renewal forecasts to leadership.
• Establish CRM data integrity standards across Renewal Specialist teams.
• Build, scale, and improve a high-performing multi-team Renewal Specialist organization.
• Analyze cross-team statistics to identify risks and opportunities for process changes.
• Serve as senior management escalation point for renewal and pricing issues.
• Set and manage OKRs across the Renewal Specialist function.
• Cultivate strategic relationships with executive stakeholders.
• Drive cross-sell culture with Sales and CS leadership to capture pipeline.
• Ensure consistent communication of policies across Directors and teams.
• Identify underperformance trends and guide Personal Success Plans.
• Make final hiring, termination, discipline, and promotions decisions with HR.
• Develop and mentor Renewal Specialist Directors.

Skills

Sales leadership

Customer management

SaaS domain knowledge

Negotiation skills

Executive communication

CRM (Salesforce)

Team coaching

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

Gmail

Google Docs

MS Office (Word, Excel)

Web browsers (Chrome, IE)

Salesforce or CRM tooling

Claude

Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Clearwater positions open to candidates located in greater Tampa Bay area.

This role leads the Americas Renewals organization, setting renewal strategy, pricing governance, and OKRs while developing and coaching Directors on selling strategies. The role is a senior escalation point for customers on renewal and pricing issues, and drives alignment between CSM, Sales, Marketing, HR, and other divisions of the organization. It owns accountability for pipeline health, CRM discipline, and production targets across teams. The VP also makes final calls on hiring, performance management, and promotions within the organization.

Responsibilities:

• Influence the overall renewal strategy and quota framework for the Renewal Specialist organization
• Partner with RevOps and Finance to translate company revenue and retention targets into team-level goals
• Direct cross-functional processes between Renewal Specialist Directors and CSM leadership to align on renewal strategy, upsell/cross-sell coordination, and bookings maximization across the portfolio
• Coach Directors on selling strategies, negotiation tactics, and objection handling, and coordinate with Revenue Enablement team to ensure that coaching cascades effectively to individual Renewal Specialists
• Influence pricing strategy and governance, ensuring approaches used across teams meet company standards, policy, and approval procedures
• Lead pipeline and forecast reviews with Directors, and report renewal forecasts, risks, and results to leadership (SVP Global Renewals and above)
• Establish and enforce CRM data integrity standards across all Renewal Specialist teams, holding Directors accountable for opportunity hygiene
• Build, scale, and continuously improve a high-performing multi-team Renewal Specialist organization, overseeing daily, weekly, monthly, and quarterly production against targets
• Analyze cross-team statistics, reporting, and dashboards to identify systemic trends, risks, and opportunities requiring corrective action or process change
• Serve as the senior management escalation point for renewal, pricing, and customer issues that Directors cannot resolve
• Set and manage OKRs across the Renewal Specialist function, cascading goals down through Directors to individual contributors
• Cultivate and sustain strategic relationships with executive-level stakeholders at customer organizations.
• Drive a referral and cross-sell culture across all RS teams, partnering with Sales and CS leadership to capture cross-sell pipeline
• Ensure consistent communication and understanding of policies and procedures across all Directors and their teams
• Identify underperformance trends across teams and guide Directors in developing and managing Personal Success Plans
• Make final recommendations and decisions on hiring, terminations, discipline, and promotions across the Renewal Specialist organization, in partnership with HR
• Develop and mentor Renewal Specialist Directors, building their leadership and coaching capability
• Partner with Sales, Marketing, and Finance leadership on renewal forecasting, pricing policy, and go-to-market alignment
• Identify and champion process improvements, tooling, and automation to scale renewal operations efficiently
• Represent the Renewal Specialist function in executive and cross-departmental planning discussions
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Qualifications:

• Bachelor’s degree preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel) Physical Demands
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with Claude
• 10+ years sales experience
• 5+ years managing customers within a SaaS subscription model
• 3+ years managing relationships with Enterprise-sized organizations
• Previous VP+ level management experience preferred
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM preferred
• Strong passion for driving customer satisfaction and growth
• Strong understanding of financial and operational levers in a SaaS recurring revenue business model
• Strong verbal and written communications
• Excellent time management, prioritization and organization skills
• Strong collaborative and team work skills
• Ability to build rapport with customers via phone, email and video conferencing
• Strong critical thinking skills
• High energy with ability to inspire and motivate teams to exceed targets
• Strong ability to manage and build high performing teams
• Self-motivated with ability to work with minimal supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.