SDR Team Manager (Hybrid)

KnowBe4; Arlington (TX); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Company bonuses

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Job summary

KnowBe4 seeks an SDR Team Manager in Arlington, TX to lead a team of 6+ Sales Development Reps, ensuring monthly pass-goals are met or exceeded. You will create new email content and craft prospecting schedules for outreach to prospective customers.

Strong leadership and communication skills are essential for coaching and performance optimization. The role emphasizes daily team alignment, strategic outreach, and rigorous metrics tracking, contributing to KnowBe4’s security training platform and

Qualifications

• Experience with Gmail and Google Docs.
• Experience with MS Office (Word and Excel).
• Experience with sales prospecting tools.
• Experience with web browsers (Chrome, Internet Explorer, etc.).
• Leadership skills required.
• Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle.
• Strong verbal and written communications.
• Excellent time management and organization skills.

Responsibilities

• Conduct a team meeting daily to outline expectations and to establish production goals based on quarterly, monthly and weekly production goals, and discuss any product changes related to prospecting.
• Draft new material for emails to be sent to prospective customers used to garner interest in our products.
• Monitor and respond accordingly to the What’s Working emails.
• Maintain reporting with teams passes and other relevant details.
• Maintain and analyze sub-statistics in order to obtain pass goals for SDRs.
• Identify areas of improvement for the SDR team, and coach those employees in need when appropriate.
• Be an expert on prospecting and other key elements that are necessary to be a top performer.
• Meet and/or exceed individual goals to contribute to the team’s success.
• Exemplify the values and mission of the Company.
• Handle day to day needs and requests for their SDR team.
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight.

Skills

Leadership

Closing techniques

Prospecting

Communication

Time management

Tools

Gmail

Google Docs

MS Office (Word & Excel)

Sales prospecting tools

Web browsers

Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Arlington positions open to candidates located in the Washington DC area.

The SDR Team Manager is responsible for managing a team of 6+ Sales Development Reps and ensuring that their team meets and/or exceeds their monthly pass goals on a consistent basis. In addition, this position will be charged with creating new content for email. Prospecting and developing a schedule for when emails and calls should be made to prospective customers.

Responsibilities:

• Conduct a team meeting daily to outline expectations and to establish production goals based on quarterly, monthly and weekly production goals, and discuss any product changes related to prospecting
• Draft new material for emails to be sent to prospective customers used to garner interest in our products
• Monitor and respond accordingly to the What’s Working emails
• Maintain reporting with teams passes and other relevant details
• Maintain and analyze sub-statistics in order to obtain pass goals for SDRs
• Identify areas of improvement for the SDR team, and coach those employees in need when appropriate.
• Be an expert on prospecting and other key elements that are necessary to be a top performer
• Meet and/or exceed individual goals to contribute to the team’s success
• Exemplify the values and mission of the Company
• Handle day to day needs and requests for their SDR team
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements:

• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with sales prospecting tools
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Leadership skills required
• Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle
• Strong verbal and written communications
• Excellent time management and organization skills

The compensation for this position ranges from $115,000 - $130,000 including base, bonuses and commissions, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.