VP Product: Navigation & Wayfinding Strategy

Fairygodboss; New York (NY); On-site; USD 120,000 - 155,000; Full time

Job summary

Chase is seeking a Product Manager in Digital Channels to lead the strategy, standards, governance, and roadmap for customer navigation across logged-in web and native mobile experiences. You will own the full product lifecycle from discovery to delivery, aligning cross-functional partners to scalable patterns and measurable outcomes.

You will guide assistive, conversational, predictive, and AI-enabled navigation evolution, drive growth objectives, and ensure top-tier client experiences.

Qualifications

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Track record of driving measurable improvements in findability, discoverability, orientation, and engagement.
• Demonstrated experience leading information architecture strategy, including taxonomy, labeling, hierarchy, and content organization for complex authenticated digital experiences.
• Experience defining or governing digital wayfinding approaches that help customers orient to new experiences, navigate change, discover capabilities, and complete complex journeys.
• Ability to synthesize analytics, research, customer feedback, experimentation, and partner input into clear priorities, product roadmaps, and measurable outcomes.
• Executive-level communication skills, including the ability to present progress, tradeoffs, recommendations, and strategic direction to senior stakeholders.
• Demonstrated success influencing large, cross-functional organizations, establishing shared governance, and driving alignment without direct authority.
• Technical fluency to partner with engineering on web and native mobile architecture, platform constraints, dependencies, instrumentation, scalability, reliability, and quality.
• Previous experience as a direct people manager and/or team manager, including developing talent, setting priorities, and driving team performance.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Establishes enterprise navigation and wayfinding governance, standards, and decision rights that scale across Lines of Business, platforms, and distributed product teams.
• Defines structural navigation and contextual wayfinding frameworks that help customers understand where they are and where to go.
• Partners with Lines of Business and feature teams to design customer awareness and orientation strategies for major launches and enhancements, clarifying what changed, why it matters, and how to realize value.
• Establishes scalable approaches for introducing, highlighting, and guiding customers to relevant products, features, information, and tasks - with a particular focus on creating repeatable, resilient components.
• Defines, tracks, and embeds navigation and wayfinding outcomes using analytics, research, customer feedback, experimentation, and partner input, to inform priorities and roadmap decisions.
• Influences senior stakeholders and cross-functional partners to resolve tradeoffs, drive adoption of shared standards, and align decisions without direct authority.
• Anticipates and tests emerging assistive, conversational, predictive, and AI-enabled navigation concepts, translating insights into standards and roadmap decisions.

Skills

Product management

Lifecycle management

Analytics

Executive communication

Stakeholder alignment

Information architecture

Wayfinding governance

Roadmap development

Cross-functional leadership

Job description

Chase is seeking a Product Manager in Digital Channels to lead the strategy, standards, governance, and roadmap for customer navigation across logged-in web and native mobile experiences. You will own the full product lifecycle from discovery to delivery, aligning cross-functional partners to scalable patterns and measurable outcomes.

You will guide assistive, conversational, predictive, and AI-enabled navigation evolution, drive growth objectives, and ensure top-tier client experiences.