VP of Navigation & Wayfinding Product Strategy

J.P. Morgan; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

J.P. Morgan in New York is seeking a Product Manager in Digital Channels to shape the future of product innovation, drive customer value, and lead successful launches across web and mobile.

You will own strategy, governance, and the roadmap for navigation and wayfinding, coordinating with design, data, and engineering to deliver scalable, measurable outcomes and strong client experiences. From discovery through delivery, you’ll guide the full product lifecycle, champion cross‑functional

Qualifications

• 5+ years of experience in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Track record of driving measurable improvements in findability, discoverability, orientation, and engagement.
• Experience leading information architecture strategy, including taxonomy, labeling, hierarchy, and content organization for complex authenticated digital experiences.
• Experience defining or governing digital wayfinding approaches that help customers orient to new experiences, navigate change, discover capabilities, and complete complex journeys.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Establishes enterprise navigation and wayfinding governance, standards, and decision rights that scale across Lines of Business, platforms, and distributed product teams.
• Defines structural navigation and contextual wayfinding frameworks that help customers understand where they are and where to go.
• Partners with Lines of Business and feature teams to design customer awareness and orientation strategies for major launches and enhancements, clarifying what changed, why it matters, and how to realize value.
• Establishes scalable approaches for introducing, highlighting, and guiding customers to relevant products, features, information, and tasks - with a particular focus on creating repeatable, resilient components.
• Defines, tracks, and embeds navigation and wayfinding outcomes using analytics, research, customer feedback, experimentation, and partner input, to inform priorities and roadmap decisions.
• Influences senior stakeholders and cross-functional partners to resolve tradeoffs, drive adoption of shared standards, and align decisions without direct authority.
• Anticipates and tests emerging assistive, conversational, predictive, and AI-enabled navigation concepts, translating insights into standards and roadmap decisions

Skills

Product management

Lifecycle management

Executive communication

Stakeholder management

Data analytics

Technical fluency

Team leadership

Job description

J.P. Morgan in New York is seeking a Product Manager in Digital Channels to shape the future of product innovation, drive customer value, and lead successful launches across web and mobile.

You will own strategy, governance, and the roadmap for navigation and wayfinding, coordinating with design, data, and engineering to deliver scalable, measurable outcomes and strong client experiences. From discovery through delivery, you’ll guide the full product lifecycle, champion cross‑functional