VP Product: Navigation & Wayfinding Leader

JPMorgan Chase & Co.; New York (NY); On-site; USD 180,000 - 230,000; Full time

Job summary

JPMorgan Chase & Co. in New York, NY, seeks a Vice President Product Manager for Navigation & Wayfinding to own strategy and roadmaps across web and mobile experiences. You guide discovery, backlog, and measurements to improve findability and engagement, aligning Lines of Business with scalable patterns.

You will lead a cross-functional team, partner with engineering, design, data, and product partners, and advance AI-enabled navigation concepts for a robust, scalable digital ecosystem.

Qualifications

• 5+ years of experience in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Track record of driving measurable improvements in findability, discoverability, orientation, and engagement.
• Demonstrated experience leading information architecture strategy, including taxonomy, labeling, hierarchy, and content organization for complex authenticated digital experiences.
• Experience defining or governing digital wayfinding approaches that help customers orient to new experiences, navigate change, discover capabilities, and complete complex journeys.
• Ability to synthesize analytics, research, customer feedback, experimentation, and partner input into clear priorities, product roadmaps, and measurable outcomes.
• Executive-level communication skills, including the ability to present progress, tradeoffs, recommendations, and strategic direction to senior stakeholders.
• Demonstrated success influencing large, cross-functional organizations, establishing shared governance, and driving alignment without direct authority.
• Technical fluency to partner with engineering on web and native mobile architecture, platform constraints, dependencies, instrumentation, scalability, reliability, and quality.
• Previous experience as a direct people manager and/or team manager, including developing talent, setting priorities, and driving team performance.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Establishes enterprise navigation and wayfinding governance, standards, and decision rights that scale across Lines of Business, platforms, and distributed product teams.
• Defines structural navigation and contextual wayfinding frameworks that help customers understand where they are and where to go.
• Partners with Lines of Business and feature teams to design customer awareness and orientation strategies for major launches and enhancements, clarifying what changed, why it matters, and how to realize value.
• Establishes scalable approaches for introducing, highlighting, and guiding customers to relevant products, features, information, and tasks.
• Defines, tracks, and embeds navigation and wayfinding outcomes using analytics, research, customer feedback, experimentation, and partner input, to inform priorities and roadmap decisions.
• Influences senior stakeholders and cross-functional partners to resolve tradeoffs, drive adoption of shared standards, and align decisions without direct authority.
• Anticipates and tests emerging assistive, conversational, predictive, and AI-enabled navigation concepts, translating insights into standards and roadmap decisions.

Skills

Product management

Strategic thinking

Executive communication

Analytics

Cross-functional leadership

AI/navigation concepts

Job description

JPMorgan Chase & Co. in New York, NY, seeks a Vice President Product Manager for Navigation & Wayfinding to own strategy and roadmaps across web and mobile experiences. You guide discovery, backlog, and measurements to improve findability and engagement, aligning Lines of Business with scalable patterns.

You will lead a cross-functional team, partner with engineering, design, data, and product partners, and advance AI-enabled navigation concepts for a robust, scalable digital ecosystem.