VP, Product Delivery & Payments Programs

JPMorgan Chase & Co.; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX seeks a Product Delivery Manager within Wholesale Payments to lead end-to-end delivery, drive efficiency, and deliver timely implementations.

You’ll partner with stakeholders across multiple functions, manage dependencies, and ensure risk and regulatory compliance throughout the program. The role emphasizes leadership, strategic thinking, and delivery excellence, with a focus on cross-functional coordination, change management, and leveraging tools like JIRA and

Qualifications

• 5+ years of experience in product delivery or a relevant domain area.
• Experience in operational management and change readiness activities.
• Strong understanding of delivery and ongoing improvement processes.
• Experience in product or platform-wide release management and deployment processes.
• Must work well in a matrixed organization with strong collaboration.
• Must demonstrate leadership and communication skills.
• Experience dealing with external vendors.
• Strong presentation skills and ability to interact with all management levels.
• Willingness to use AI for process improvement.
• Proficiency with JIRA and the Microsoft Office suite.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decisions, and performance reporting.
• Manages change activities across partners ensuring risk, controls, compliance, and regulatory requirements are met.
• Monitors timelines and dependencies, resolves blockers, ensures adequate resources, and liaises with stakeholders.
• Oversees IT sprint development, risk assessment, change management, marketing, testing, and production readiness for releases.
• Ensures adherence to firm risk controls and regulatory requirements across product changes.
• Coordinates resources across lines of business to manage life cycle of projects and dependencies.
• Assists Portfolio & Product Delivery Management in quarterly planning and book-of-work management.
• Maintains program plans, executive summaries, meeting minutes, risks, issues, decisions; ensures data integrity in JIRA, SharePoint, Confluence.
• Identifies risks, defines mitigation plans, escalates appropriately, and drives remediation.
• Engages Scrum of Scrums, Scrum Masters and Tech Leads to stay aligned on IT and non-IT activities.
• Exhibits client-focused leadership to develop impactful solutions and supports UAT, Marketing, Sales, and Operations workstreams.

Skills

5+ years experience

Operational management

Continuous improvement

Delivery management

Cross-functional collaboration

Leadership

Communication skills

Vendor management

AI for process improvement

JIRA proficiency

Education

PMP Certification

Certified Scrum Master

Tools

JIRA

SharePoint

Confluence

PowerPoint

Microsoft Project

Visio

Excel

Job description

JPMorgan Chase & Co. in Plano, TX seeks a Product Delivery Manager within Wholesale Payments to lead end-to-end delivery, drive efficiency, and deliver timely implementations.

You’ll partner with stakeholders across multiple functions, manage dependencies, and ensure risk and regulatory compliance throughout the program. The role emphasizes leadership, strategic thinking, and delivery excellence, with a focus on cross-functional coordination, change management, and leveraging tools like JIRA and