VP, Post-Sales & Net Dollar Retention

Exa; San Francisco, Northern (CA, KY); Hybrid; USD 220,000 - 300,000; Full time

Benefits offered by this job

Competitive base salary

Meaningful equity

Comprehensive benefits

Job summary

Exa is hiring its first VP of Post-Sales to design and own the post-deal organization. You will build onboarding, health scoring, renewals, and support operations, with Net Dollar Retention as the headline metric, reporting to the CRO.

Based in the Bay Area preferred, but exceptional candidates may work remotely within the US. Compensation includes base salary, meaningful equity, and benefits, commensurate with experience. Exa is an equal opportunity employer.

Qualifications

• 15+ years of industry experience in the technology sector, with meaningful time in post-sales or customer success leadership.
• Proven track record owning NDR, GRR, or net revenue retention at a B2B software or API company.
• Experience designing onboarding motions and health instrumentation.
• Experience building usage-based health scoring and early-warning systems.
• Strong executive presence and cross-functional fluency with Sales, Product, and Engineering.
• Willingness to build the playbook in a fast-moving environment.

Responsibilities

• Design and run onboarding that delivers first value and milestones.
• Build usage-based health scoring to flag expansion and churn before renewal.
• Own renewal process and forecast with Sales for upsell, cross-sell, and consumption growth.
• Oversee technical/customer support, setting standards, tooling, and staffing as volume grows.
• Own Net Dollar Retention and report to the executive team and board.

Skills

Post-sales leadership

Customer success leadership

NDR ownership

Executive presence

Job description

Exa is hiring its first VP of Post-Sales to design and own the post-deal organization. You will build onboarding, health scoring, renewals, and support operations, with Net Dollar Retention as the headline metric, reporting to the CRO.

Based in the Bay Area preferred, but exceptional candidates may work remotely within the US. Compensation includes base salary, meaningful equity, and benefits, commensurate with experience. Exa is an equal opportunity employer.