Business Operations

Neura Market; San Francisco, Northern (CA, KY); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Premium healthcare

Fertility benefits

Monthly wellness stipend

Job summary

Exa, an applied AI lab building massive-scale infra and a next-generation search platform, is seeking a Business Operations professional to support GTM initiatives in San Francisco. You will optimize sales and customer success processes, analyze performance, and drive operational improvements across partnerships, forecasting, and CRM systems.

The role requires experience in management consulting or investment banking, plus BizOps exposure at AI/ML startups.

Qualifications

• Experience in management consulting (McKinsey, Bain, BCG) or investment banking.
• BizOps roles at successful Series A-C startups, especially AI/ML or developer tools.
• Technical background in engineering, data science, or product management is a plus.
• Knowledge of AI/ML market dynamics and enterprise software sales cycles.

Responsibilities

• Optimize sales and customer success processes.
• Analyze performance across the business with dashboards and KPIs.
• Support vendor relationships and contract coordination.
• Create RFP responses and security questionnaires for large deals.
• Own revenue operations and CRM/sales stack improvements.
• Drive growth experiments and test new channels.
• Enable sales team success with training materials and intel.
• Coordinate cross-functional GTM projects across teams.
• Support major sales opportunities with data analysis and coordination.

Skills

Management consulting

Investment banking

BizOps

Technical background

Industry knowledge

Job description

Exa is an applied AI lab building a search engine unlike the world has ever seen. We build massive-scale infra to crawl the entire web, train state-of-the-art embedding models to process it, and design super high performant vector databases to retrieve over it. We now power search for Cursor, Cognition, HubSpot, and over 400,000 developers and have raised $350m from Lightspeed, Benchmark, and a16z.

Our ultimate goal is to build perfect search over all the world's information, far beyond Google. If you want to build massive-scale ML systems that will define the way the new AI world consumes information, this is the place for you.

Business Operations at Exa

You will support our GTM team on all things surrounding sales and growth initiatives. This can look like content writing for marketing, optimizing our sales and customer success processes, analyzing performance across the business, supporting vendor relationships, and creating materials to win enterprise customers.

What you'll do

• Optimize sales and customer success processes - Streamline workflows, improve conversion rates, reduce friction in the customer journey, and enhance team productivity

• Analyze performance across the business - Build dashboards, track KPIs, identify growth opportunities, and provide actionable insights to leadership

• Support vendor relationships - Manage partnerships, negotiate contracts, and coordinate with external vendors to support GTM initiatives

• Create materials to win enterprise customers - Develop RFP responses, security questionnaires, executive presentations, and custom proposals for large deals

• Own revenue operations - Maintain our sales funnel, improve forecast accuracy, and optimize our CRM and sales stack

• Drive growth experiments - Design and execute A/B tests, pilot new channels, and iterate on our go-to-market strategy

• Enable sales team success - Create training materials, competitive intelligence, and tools that help reps close more deals

• Coordinate cross-functional GTM projects - Lead initiatives spanning sales, marketing, customer success, and product teams

• Support major sales opportunities - Jump into strategic deals to provide operational support, data analysis, and project coordination

What you'll need

• Management consulting (McKinsey, Bain, BCG) or investment banking experience

• BizOps roles at successful Series A-C startups, particularly in AI/ML or developer tools

• Technical background - engineering, data science, or product management experience is a plus

• Industry knowledge - understanding of AI/ML market dynamics and enterprise software sales cycles

This is an in-person opportunity in San Francisco. We're big believers in in-person culture!

In addition to premium healthcare benefits (medical, dental, vision), we also offer fertility benefits and a monthly wellness stipend to all of our employees.

Exa is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, marital status, pregnancy or related conditions, criminal histories consistent with applicable law, or any other basis protected by applicable law.