VP POS Fraud Strategy

City National Bank; Newark (DE); On-site; USD 101,000 - 172,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Generous 401(k) matching

Career Development & Tuition Reimb.

Time away benefits

Job summary

City National Bank invites applications for a Payments Fraud Analytics Lead. The role drives the POS fraud strategy across cards and Zelle, owning the rules engine, performance metrics, and governance. You will partner with product, tech, and compliance to advance decisioning infrastructure and align with enterprise risk strategy.

The position demands deep analytics, regulatory awareness, and cross-functional leadership to deliver on transformational fraud initiatives and enterprise roadmaps.

Qualifications

• Bachelor's degree or equivalent.
• 5+ years in financial services with fraud knowledge and enterprise impact.
• 3+ years with Falcon fraud system and rule writing.
• 3+ years using reporting/query tools (Brio, MS Query, MS Access, Excel, Crystal Reports) and Falcon scoring.

Responsibilities

• Track and elevate issues and risks, driving transformation across projects.
• Lead and optimize POS fraud strategy and decisioning performance, balancing loss mitigation with customer experience.
• Govern fraud rules oversight and analytics, define KPIs and monitor portfolio performance.
• Collaborate with product, technology, operations, and compliance to modernize decisioning infrastructure.

Skills

Fraud strategy

Analytics

Regulatory awareness

Cross-functional leadership

Education

Bachelor's degree

Tools

Brio

MS Excel

Crystal Reports

SQL/SAS

Job description

PAYMENTS FRAUD ANALYTICS LEAD

WHAT IS THE OPPORTUNITY?

This is a high-visibility role to drive and optimize POS fraud strategy for cards and Zelle payments. You will own performance and evolution of the fraud rules engine, lead strategy development, rules optimization and decisioning governance across the portfolio.

In addition, you will support key enterprise transformation initiatives, ensuring fraud workstreams are aligned to strategy to strategic roadmaps, risks are escalated appropriately, and program milestones are delivered with disciplined governance. This position offers executive level accountability and the opportunity to materially influence fraud performance, decision strategy, and the successful execution of enterprise priorities. It is ideal for someone who thrives at the intersection of analytics, technology, and enterprise program management, and who is motivated by measurable impact.

WHAT WILL YOU DO?

• Track and elevate issues and risks, ensuring full mitigation and resolution, drive transformational change holistically and work on a variety of projects across the Enterprise Transformation effort

• Lead and optimize POS fraud strategy and decisioning performance, owning the rules engine framework to drive fraud loss mitigation, approval rate optimization, and portfolio health while balancing customer experience and risk appetite.

• Establish and govern fraud rules oversight and performance analytics, defining risk thresholds, monitoring key performance indicators, and implementing data-driven enhancements to strengthen control effectiveness and operational efficiency.

• Partner cross-functionally to evolve fraud capabilities, collaborating with product, technology, operations, and compliance to modernize decisioning infrastructure and ensure alignment with enterprise risk strategy and regulatory expectations.

• Support enterprise program management initiatives by leading fraud related workstreams, contributing to roadmap development, identifying risks and dependencies, and ensuring disciplined execution of strategic objectives.

• Monthly and ad hoc reporting on business metrics and analytics assignments

• Provide timely and accurate reporting to multiple departments across the company

• Assist with the review, consolidation and reduction of data discrepancies

• Effectively communicate technical issues and their solutions to key stakeholders

• Create and maintain process documentation

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent

• Minimum 5 years in financial services experience with deep knowledge of payment systems. Demonstrated ability to work in an enterprise wide role and to lead through influence.

• Minimum 3 years with Falcon (or comparable system) fraud strategy and rule writing

• Minimum 3 years of experience using reporting/query tools such as Brio, MS Query, MS Access, Excel, Crystal Reports or Business Objects and Falcon system/scoring.

Additional Qualifications

• Strong experience in payments or card fraud risk management, with demonstrated ownership of fraud strategy and decisioning performance

• Deep expertise in fraud rules engine design, tuning, and optimization (e.g., FICO Falcon, TSYS, Actimize, or comparable platforms), with proven ability to materially improve fraud loss performance and approval optimization

• Strong analytical background, with experience defining KPIs, monitoring portfolio performance, and translating data insights into strategic action

• Working knowledge of regulatory expectations within card payments environments and ability to align fraud controls with enterprise risk appetite

• Experience operating within enterprise program governance structures, contributing to roadmap planning, risk escalation, and executive reporting cadences

• Proven experience leading complex, cross-functional fraud initiatives

• Light to moderate skills with SAS or SQL, or other data management, reporting, and query tools

WHAT'S IN IT FOR YOU?

*Compensation*Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date

• Generous 401(k) company matching contribution

• Career Development through Tuition Reimbursement and other internal upskilling and training resources

• Valued Time Away benefits including vacation, sick and volunteer time

• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs

• Career Mobility support from a dedicated recruitment team

• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.