VP POS Fraud Strategy
City National Bank
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Benefits offered by this job
Job summary
City National Bank is looking for a Payments Fraud Analytics Lead to drive and optimize strategies related to POS fraud and Zelle payments. This high-visibility role involves overseeing fraud rules and leading key initiatives to enhance fraud performance, aligning with executive strategies across the organization.
Candidates should have significant experience in financial services, specifically in payment systems and fraud management. A bachelor's degree is essential, alongside strong analytical skills and the ability to communicate effectively with stakeholders.
Qualifications
- Minimum 5 years in financial services with knowledge of payment systems.
- Minimum 3 years with Falcon fraud strategy and rule writing.
- Experience using various reporting/query tools.
Responsibilities
- Track and escalate risks, driving transformational change.
- Lead POS fraud strategy and decisioning performance.
- Establish and govern fraud rules oversight and performance analytics.
- Collaborate cross-functionally to modernize decisioning infrastructure.
- Support enterprise program management initiatives.
Skills
Education
Tools
Job description
This is a high‑visibility role to drive and optimize POS fraud strategy for cards and Zelle payments. You will own performance and evolution of the fraud rules engine, lead strategy development, rules optimization and decisioning governance across the portfolio.
In addition, you will support key enterprise transformation initiatives, ensuring fraud workstreams are aligned to strategy and roadmaps, risks are escalated appropriately, and program milestones are delivered with disciplined governance. This position offers executive level accountability and the opportunity to materially influence fraud performance, decision strategy, and the successful execution of enterprise priorities. It is ideal for someone who thrives at the intersection of analytics, technology, and enterprise program management, and who is motivated by measurable impact.
- Track and escalate issues and risks, ensuring full mitigation and resolution, and drive transformational change holistically.
- Lead and optimize POS fraud strategy and decisioning performance, owning the rules engine framework to drive fraud loss mitigation, approval rate optimization, and portfolio health while balancing customer experience and risk appetite.
- Establish and govern fraud rules oversight and performance analytics, defining risk thresholds, monitoring key performance indicators, and implementing data‑driven enhancements to strengthen control effectiveness and operational efficiency.
- Partner cross‑functionally to evolve fraud capabilities, collaborating with product, technology, operations, and compliance to modernize decisioning infrastructure and ensure alignment with enterprise risk strategy and regulatory expectations.
- Support enterprise program management initiatives by leading fraud related workstreams, contributing to roadmap development, identifying risks and dependencies, and ensuring disciplined execution of strategic objectives.
- Prepare monthly and ad‑hoc reporting on business metrics and analytics assignments.
- Provide timely and accurate reporting to multiple departments across the company.
- Assist with the review, consolidation and reduction of data discrepancies.
- Effectively communicate technical issues and their solutions to key stakeholders.
- Create and maintain process documentation.
- Bachelor's Degree or equivalent.
- Minimum 5 years in financial services experience with deep knowledge of payment systems. Demonstrated ability to work in an enterprise‑wide role and to lead through influence.
- Minimum 3 years with Falcon (or comparable system) fraud strategy and rule writing.
- Minimum 3 years of experience using reporting/query tools such as Brio, MS Query, MS Access, Excel, Crystal Reports or Business Objects and Falcon system/scoring.
- Strong experience in payments or card fraud risk management, with demonstrated ownership of fraud strategy and decisioning performance.
- Deep expertise in fraud rules engine design, tuning, and optimization (e.g., FICO Falcon, TSYS, Actimize, or comparable platforms), with proven ability to materially improve fraud loss performance and approval optimization.
- Strong analytical background, with experience defining KPIs, monitoring portfolio performance, and translating data insights into strategic action.
- Working knowledge of regulatory expectations within card payments environments and ability to align fraud controls with enterprise risk appetite.
- Experience operating within enterprise program governance structures, contributing to roadmap planning, risk escalation, and executive reporting cadences.
- Proven experience leading complex, cross‑functional fraud initiatives.
- Light to moderate skills with SAS or SQL, or other data management, reporting, and query tools.
Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date.
- Generous 401(k) company matching contribution.
- Career Development through Tuition Reimbursement and other internal upskilling and training resources.
- Valued Time Away benefits including vacation, sick and volunteer time.
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs.
- Career Mobility support from a dedicated recruitment team.
- Colleague Resource Groups to support networking and community engagement.
Get a more detailed look at our Benefits and Perks.
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
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