VP, Operations (Digital Solutions) - Remote

Velera Solutions; United States; À distance; USD 180 000 - 240 000; Plein temps

Résumé du poste

Velera Solutions is seeking a VP, Operations - Digital Solutions to lead delivery of operational services, analytics support, and onboarding for diverse digital and payments platforms. The role collaborates with finance, audit, sales, and product to align initiatives with revenue and client experience.

The candidate will define processes, guide change management, and ensure high-quality results for multiple client engagements across North America, driving growth and client satisfaction in a

Qualifications

• Bachelor's degree or equivalent in systems, business management, or related field.
• 12 years leading complex implementation projects with client-facing onboarding and satisfaction.
• 10 years managing card processing tech, ops, onboarding, change management.

Responsabilités

• Provide strategic direction and develop staff of leaders, project managers, coordinators, and analysts for delivery of processing services.
• Develop business unit strategies and execute defined projects aligned with Velera's goals.
• Define requirements and processes for projects and operational processing services across platforms.
• Design and implement new operating models, policies, and procedures to ensure quality and client service.
• Forecast resources and manage budget to meet business unit requirements.
• Provide pre-sale implementation support and present to senior client management.

Connaissances

Leadership

Strategic planning

Stakeholder management

Project management

Formation

Bachelor's degree in systems/Business Management or related field

Description du poste

Join the People Helping People

Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners' success through innovative financial technology solutions and inspired service.

The Opportunity:

The VP, Operations - Digital Solutions develops, and manages delivery of operational solutions, data analytics support, Implementation pricing, program regulatory requirements, reporting, and change management services to clients for assigned LOB platforms supported by the company. Incumbent will define requirements and processes for operational/implementation services for new products/solutions and enhancements on current systems and subsystems. Incumbent will also design and implement new operational models, policies, and procedures as needed to ensure exceptional quality and service to clients. Incumbent will assume leadership role for all processing services to assigned clients, ensuring delivery of high-quality results. Incumbent will partner with business units to ensure company strategies and projects are successfully implemented.

This position directs, develops, and manages the team of operational and subject matter expert across the organization for all digital, contact center, and payment solutions including but not limited to Alerts, Estatements, Loyalty, Credit Bureau solutions, Wallets, Digital card issuance, DXO, DXM, Shared Branching, Merchant Terminals, business card solutions, client facing 3270 front solutions, billpay, Zelle, and lending solutions. The incumbent provides consultation and support to clients directly, as well as regular interactions with finance, audit, sales, project delivery, service, account management, legal, strategic partnerships, and product. The incumbent directs, develops, and manages the delivery of all aspects of onboarding, project management, change management and decommissioning of solutions based on client need and contractual requirements. Incumbent is responsible for supporting existing and defining new requirements and processes for operational services related to these solutions. Incumbent will assume leadership role for all services to assigned clients, ensuring delivery of high-quality results. Incumbent will partner with business units to ensure company strategies and projects are successfully executed and delivery aligns with revenue and client experience objectives.

Essential Functions & Responsibilities:

• Provide strategic direction, management, and development for staff of leaders, project managers, coordinators, and technical analysts for delivery of operational processing services for all platforms supported by the company
• Develop business unit strategies in support of the VELERA overall goals and strategies and execute defined strategy projects; provide input and support to executive leadership team regarding overall company strategies and strategic initiatives
• Define requirements and processes for projects, and operational processing services for new products and solutions, including enhancements of products and services supported on all supported systems and subsystems
• Design and implement new operational models, policies, and procedures as needed to ensure exceptional quality and client service; oversee projects and operational processing services, delivering quality results
• Forecast, obtain, and develop sufficient resources to meet business unit requirements and drive excellent client support
• Provide pre-sale implementation support and operational consulting, including travel to client locations and conferences for presentations to senior client management team; prepare and deliver presentations to staff, prospective clients, and member credit unions
• Interact with client CEOs and senior credit union executives to ensure high levels of client satisfaction level with VELERA
• Develop and manage operational plan and annual budget for business unit
• Perform analysis on overall business unit strategy execution and identify opportunities for process improvement
• Attend offsite meetings as required at member locations, other VELERA locations, and regional locations of VELERA vendors
• Perform other duties as assigned

Qualifications:

Bachelor's degree in systems, Business Management, or related field, or equivalent combination of education and related experience required.

Twelve (12) years of experience successfully leading complex implementation projects with a strong emphasis on client-facing and solution onboarding support and satisfaction in the payments industry/financial services required.

Ten (10) years' experience in managing card processing technology, operations, and/or output production including onboarding, change mana