VP, Operations and Continuous Improvement

Broadridge Financial Solutions; New York, Northern (NY, KY); Hybrid; USD 180,000 - 300,000; Full time

Job summary

Broadridge Financial Solutions seeks a visionary VP of Operations & Continuous Improvement to drive a company-wide performance improvement program. The role leads an engineering team, establishes KPI baselines, and scales improvements across the organization to raise quality, on-time delivery and productivity.

The candidate will guide maintenance, analytics and front-line engagement, leveraging AI and automation to deliver measurable business value while embedding continuous improvement into

Qualifications

• Bachelor’s degree in Engineering, Industrial Engineering, Operations Management or related field.
• 10+ years of progressive experience in operations, manufacturing, or continuous improvement.
• Experience leading CI/engineering teams and driving KPI-based performance.

Responsibilities

• Own and optimize operations dashboards covering productivity, cost, labor efficiency, machine utilization, capacity, throughput, and quality.
• Lead engineers and maintenance/reliability teams to implement practical improvements.
• Engage front-line associates to capture ideas and scale successful improvements.
• Apply AI, analytics and digital tools to improve plant performance and decision making.
• Develop financially validated improvement roadmaps with clear ownership and timelines.

Skills

Leadership

KPI Management

AI & Analytics

Continuous Improvement

Education

Bachelor’s degree in Engineering/Operations

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. The Vice President of Operations & Continuous Improvement will lead the development and execution of a company-wide operational performance improvement program. This leader will be responsible for establishing operations dashboards, baselining critical KPIs, identifying the highest-value improvement opportunities, and leading an engineering team that helps design, test, implement, and scale operational improvements. The role will focus on improving quality, on-time delivery, unit cost, operator efficiency, machine utilization, capacity planning, throughput, and overall operational productivity. Once KPI baselines are established, the Vice President will develop and oversee continuous improvement programs for each major performance area, ensuring that improvement initiatives are practical, measurable, financially validated, and embedded into daily operations. A central part of the role will be engaging front-line associates in the improvement process. The Vice President will create a structured system for capturing associate ideas, testing improvements through disciplined experimentation, and sharing a portion of measurable benefits with the associates whose ideas create value. The engineering team will play a key role in evaluating ideas, developing solutions, supporting pilots, and scaling successful improvements. The successful candidate will combine executive-level operations leadership, manufacturing or process engineering experience, strong analytical capability, continuous improvement discipline, and the ability to use AI, analytics, and automation to accelerate operational performance improvement. This role also has leadership responsibility for maintenance technicians and a team of business analysts, ensuring equipment reliability, maintenance performance, data-driven decision support, and alignment of analytical insights with operational improvement priorities.

Core Responsibilities

Operations Dashboards and KPI Performance Management

• Own operations dashboards for productivity, cost, labor efficiency, machine utilization, capacity, throughput, quality, and downtime.
• Maintain clear KPI definitions, data sources, reporting cadence, ownership, and review routines.
• Partner with operations, finance, plant leadership, and engineering to align metrics with business priorities.
• Use KPI trends and root cause analysis to identify improvement opportunities and create actionable roadmaps.
• Build reporting tools that help leaders and front-line teams review performance, elevate issues and act quickly.

Engineering-Enabled Continuous Improvement

• Lead engineers focused on improving plant operations and implementing practical solutions.
• Drive continuous improvement programs for labor efficiency, machine utilization, throughput, downtime, and scheduling.
• Improve processes through workflow redesign, standardisation, equipment utilisation, layout changes, and automation where appropriate.
• Use data, observation, and problem-solving tools such as root cause analysis, standard work and value stream mapping.
• Define initiatives with clear targets, ownership, timing and financial impact.
• Work with maintenance and reliability teams to improve uptime, preventive maintenance and equipment performance.

Front-Line Associate Engagement

• Foster a culture where ideas from operators, technicians and supervisors are actively valued.
• Create simple systems for front-line teams to submit ideas, participate in experiments and help implement improvements.
• Ensure ideas are evaluated, tested, and when successful, scaled across teams and sites.
• Partner with HR and operations to design practical recognition or gain sharing programmes tied to measurable improvements.
• Position the improvement program as support for solving problems, not a punitive reporting system.

AI, Analytics and Digital Tools

• Identify opportunities to apply AI, analytics, automation and digital tools to improve plant performance.
• Use predictive insights to identify trends, bottlenecks and capacity constraints.
• Partner with IT, data, operations and engineering teams to integrate tools into daily workflows and management routines.
• Oversee tools for maintenance, quality, production planning, operator support, defect analysis and improvement prioritisation.
• Apply AI responsibly, with clear business value.
• Lead a team of business analysts responsible for operational reporting, KPI governance and business case development.

Leadership of Engineering, Maintenance and Analytics Teams

• Lead and coach engineers and support technical functions such as maintenance coordination, equipment uptime and reliability.
• Lead business analysts who translate plant data into useful insights and trends.
• Set priorities based on KPI gaps, business impact, urgency and resources.
• Develop team capabilities in Lean, Six Sigma, data-driven problem solving, project execution, financial validation and change management.
• Build a culture of accountability, experimentation and measurable results.
• Work closely with plant leadership so improvements are practical and adopted by front-line teams.

What the Candidate Needs to Succeed

Executive Operations Credibility

• Experience in manufacturing, production, logistics, packaging, print/mail or similar operations.
• Strong knowledge of plant constraints including labour flow, quality, scheduling, downtime, bottlenecks, rework, scrap and throughput.
• Ability to connect plant realities to business outcomes.

Leading Engineers Toward Results

• Experience leading manufacturing, industrial, process, reliability, automation or continuous improvement engineers.
• Strong execution skills and ability to move from analysis to implementation.
• Ability to combine technical operations expertise with business and reliability thinking.

Dashboard and KPI Discipline

• Experience creating and leading dashboards and KPI systems.
• Strong metric design skills covering cost, labour efficiency, machine utilisation, capacity, throughput, quality and productivity.
• Ability to use data to drive decisions, not just report history.
• Experience managing analysts and performance review systems.

Continuous Improvement and Change Leadership

• Strong knowledge of Lean, Six Sigma, Kaizen, root cause analysis, standard work and value stream mapping.
• Experience running measurable improvement initiatives with clear goals, owners, timelines and results.
• Ability to sustain improvements through ownership, routines, and adoption across teams.

Front-Line Engagement

• Respect for operators, technicians and supervisors.
• Experience building idea systems, Kaizen programmes and employee-led improvement efforts.
• Ability to create trust so people feel safe contributing ideas and feedback.

Financial Acumen

• Ability to calculate savings from labour productivity, reduced rework, lower scrap, better machine utilisation and less downtime.
• Experience working with finance to validate results and distinguish hard vs soft savings.
• Understanding of cost, ROI, margin impact, payback, capacity value and cost avoidance.

Practical AI and Analytics Orientation

• Ability to identify useful AI applications in quality, maintenance, scheduling, capacity planning, labour planning and root cause analysis.
• Comfort piloting AI tools with controls and measurable business value.
• Ability to work with IT, analytics teams, vendors and engineers to make tools operational.
• Focus on practical outcomes rather than technology for its own sake.

Minimum Qualifications

• Bachelor’s degree in Engineering, Industrial Engineering, Operations Management, Manufacturing, Business, Data Analytics or related field.
• 10+ years of progressive experience in operations, manufacturing, engineering, industrial engineering, continuous improvement or transformation.
• Experience leading engineers, CI teams, process/reliability/maintenance teams or business analysts in a plant environment.
• Strong knowledge of plant KPIs such as quality, on-time delivery, unit cost, labour productivity, machine utilisation, throughput and capacity.
• Experience building, sponsoring or using KPI dashboards and performance systems.
• Strong knowledge of Lean, Six Sigma, Kaizen, root cause analysis, value stream mapping, standard work and structured problem solving.
• Proven ability to implement process, equipment, labour, workflow or system improvements.
• Strong financial, communication, facilitation, project management and change management skills.

Preferred Qualifications

• Master’s degree or MBA.
• Degree in Industrial, Manufacturing, Mechanical, Operations Research, Data Analytics or related field.
• Lean Six Sigma Black Belt or similar certification.
• Experience in high-volume manufacturing, production, fulfilment, print/mail, packaging, logistics or similar operations.
• Experience with ERP systems, manufacturing execution systems, production reporting tools, analytics platforms and maintenance systems.
• Experience with automation, production equipment improvement, workflow redesign, capacity planning and shop-floor systems.
• Experience designing employee idea, recognition or gain sharing programmes tied to measurable results.
• Experience applying AI, machine learning, predictive analytics or automation to operational improvement.
• Experience leading maintenance/reliability functions, TPM, preventive maintenance, CMMS or operational analysis teams.

Salary range $180,000.00- $300,000.00. Bonus Eligible.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

Use of AI in Hiring. As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent or disguise information in an application, resume, assessment or interview will result in disqualification from consideration. US applicants: Click here to view the EEOC "Know Your Rights" poster.

Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, colour, religion, sex (including sexual orientation, gender identity or expression, pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888‑237‑7769 or by sending an email to [e-mail].

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income and other securities globally.

A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive and healthy environment that promotes flexibility and accountability.

Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programmes and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.