VP, Operations

Create Wellness; New York (NY); On-site; USD 200,000 - 250,000; Full time

Job summary

Create Wellness is seeking a Vice President of Operations to lead and scale operations, focusing on supply chain management, logistics, and customer experience. This role involves building a high-performing team and optimizing processes for growth. The ideal candidate has extensive experience in operations within high-growth companies and is a strategic partner to the executive team.

Benefits

Competitive salary and performance-based incentives

Flexible remote work arrangement

Professional development and growth opportunities

Qualifications

• 8-15 years of experience in Operations, Supply Chain, or Logistics.
• Proven leadership of cross-functional teams with P&L accountability.

Responsibilities

• Own and evolve global supply chain from sourcing to distribution.
• Build operational systems for retail growth and manage inventory.

Skills

Leadership

Analytical Thinking

Communication

Job description

5 days ago Be among the first 25 applicants

Create is hiring a Vice President of Operations to architect and scale a world-class operations function. This is a pivotal leadership role responsible for building a best-in-class supply chain, optimizing logistics, driving retail and omnichannel operational excellence, and delivering an exceptional customer experience. The VP of Operations will lead and grow a cross-functional team and serve as a strategic partner to the CEO and executive team.

Key Responsibilities:

• Supply Chain: Own and evolve our global supply chain—from sourcing and procurement to manufacturing and distribution. Drive efficiency, resilience, and scalability.
• Retail & Omnichannel Ops: Build and lead operational systems that support Create's rapid retail growth. Ensure seamless planning, forecasting, fulfillment, and inventory management across national retail partners (e.g., GNC, Wegmans) and marketplaces like Amazon.
• Product Development: Partner with Brand, R&D, and external manufacturers to bring new products to market quickly and with quality. Manage timelines, budgets, and testing across stages.
• Logistics: Optimize our fulfillment network, reduce costs, and improve delivery speed and reliability across DTC, retail, wholesale, and 3PL partners.
• Customer Experience: Lead CX to ensure every customer touchpoint—DTC, retail, and beyond—is seamless, proactive, and brand-right. Build systems and processes to scale support while increasing satisfaction.
• Team Leadership: Recruit, manage, and mentor a high-performing ops team. Set clear goals, measure performance, and foster a culture of accountability and excellence.
• Strategy & Execution: Own operations KPIs. Translate company strategy into scalable, repeatable processes. Identify bottlenecks and drive continuous improvement
  
  
  

Requirements

• 8-15 years of experience in Operations, Supply Chain, or Logistics, ideally in high-growth CPG, DTC, or wellness companies
• Proven leadership of cross-functional teams with P&L accountability
• Experience building and scaling operations from early stage to maturity
• Analytical and systems-oriented thinker; fluent in tools, data, and process optimization
• Strong communicator and collaborator—can align teams, manage vendors, and influence at the exec level
• Comfortable in fast-paced, ambiguous environments; thrives under pressure
  
  
  

Benefits

• Competitive salary and performance-based incentives
• Flexible remote work arrangement
• Opportunity to work with a dynamic and creative team
• Professional development and growth opportunities
• Access to cutting-edge tools and resources

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain

• Industries

  IT Services and IT Consulting

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