VP, Operations

Create Wellness, Inc.; New York (NY); Hybrid; USD 150,000 - 250,000; Full time

Job summary

A leading wellness company is seeking a Vice President of Operations to architect and scale their operations. This pivotal role involves optimizing supply chain logistics, driving retail excellence, and enhancing customer experience. The successful candidate will lead a cross-functional team and collaborate closely with the executive team to ensure operational success.

Benefits

Competitive salary and performance-based incentives.

Flexible remote work arrangement.

Opportunity to work with a dynamic and creative team.

Professional development and growth opportunities.

Access to cutting-edge tools and resources.

Qualifications

• 8–15 years of experience in Operations, Supply Chain, or Logistics.
• Proven leadership of cross-functional teams with P&L accountability.
• Experience building and scaling operations from early stage to maturity.

Responsibilities

• Own and evolve global supply chain from sourcing to distribution.
• Build operational systems for retail growth and manage inventory.
• Lead customer experience initiatives across all touchpoints.

Skills

Leadership

Analytical thinking

Collaboration

Process optimization

Job description

Create is hiring a Vice President of Operations to architect and scale a world-class operations function. This is a pivotal leadership role responsible for building a best-in-class supply chain, optimizing logistics, driving retail and omnichannel operational excellence, and delivering an exceptional customer experience. The VP of Operations will lead and grow a cross-functional team and serve as a strategic partner to the CEO and executive team.

Key Responsibilities:

• Supply Chain: Own and evolve our global supply chain—from sourcing and procurement to manufacturing and distribution. Drive efficiency, resilience, and scalability.
• Retail & Omnichannel Ops: Build and lead operational systems that support Create’s rapid retail growth. Ensure seamless planning, forecasting, fulfillment, and inventory management across national retail partners (e.g., GNC, Wegmans) and marketplaces like Amazon.
• Product Development: Partner with Brand, R&D, and external manufacturers to bring new products to market quickly and with quality. Manage timelines, budgets, and testing across stages.
• Logistics: Optimize our fulfillment network, reduce costs, and improve delivery speed and reliability across DTC, retail, wholesale, and 3PL partners.
• Customer Experience: Lead CX to ensure every customer touchpoint—DTC, retail, and beyond—is seamless, proactive, and brand-right. Build systems and processes to scale support while increasing satisfaction.
• Team Leadership: Recruit, manage, and mentor a high-performing ops team. Set clear goals, measure performance, and foster a culture of accountability and excellence.
• Strategy & Execution: Own operations KPIs. Translate company strategy into scalable, repeatable processes. Identify bottlenecks and drive continuous improvement.

Requirements

• 8–15 years of experience in Operations, Supply Chain, or Logistics, ideally in high-growth CPG, DTC, or wellness companies

• Proven leadership of cross-functional teams with P&L accountability
• Experience building and scaling operations from early stage to maturity
• Analytical and systems-oriented thinker; fluent in tools, data, and process optimization
• Strong communicator and collaborator—can align teams, manage vendors, and influence at the exec level
• Comfortable in fast-paced, ambiguous environments; thrives under pressure

Benefits

• Competitive salary and performance-based incentives.
• Flexible remote work arrangement.
• Opportunity to work with a dynamic and creative team.
• Professional development and growth opportunities.
• Access to cutting-edge tools and resources.