VP of Operations

Tint; United States; Remote; USD 150,000 - 250,000; Full time

Job summary

Tint is seeking a Vice President of Operations to shape the future of insurance technology. This remote role involves leading operations, developing processes, and engaging with customers to drive growth in the InsurTech sector. Ideal candidates will have extensive experience in operations and a strong background in the insurance industry, ready to thrive in a dynamic startup environment.

Benefits

Flexible Working

Unlimited Vacation Time

Competitive Compensation

Comprehensive Healthcare

Company Retreats

Qualifications

• 15+ years of experience in Operations leadership.
• 3+ years in insurance industry with operational knowledge.

Responsibilities

• Lead Customer Support, Claims, Agency Operations, and Legal & Compliance.
• Develop SOPs for scaling insurance programs.

Skills

Leadership

Communication

Strategic Thinking

Adaptability

Education

MBA

Tools

ML/AI Technologies

APIs

Job description

Tint enables SaaS platforms and marketplaces to unlock growth and improve profitability through embedded insurance. We offer plug-and-play and white-labeled integrations, equipping brands we partner with a sophisticated mix of technology infrastructure, services, and deep industry expertise. Embedded insurance can transform insurance from a product bought separately to a feature of brands consumers love and we are on a mission to make that happen.

Happy Tint customers include Turo, Deel, uShip, Guesty, Neighbor, BabyQuip, and CitizenShipper, among others.

We've raised $30M and are backed by world-class investors such as Y Combinator, QED, Deciens, Nyca, Plug and Play, WIN, Soma Capital, and Pioneer Fund.

About the Role

As Tint’s Vice President of Operations, you’ll have the unique opportunity to shape the future of some of the highest-impact initiatives in the booming InsurTech industry. This role grants you substantial autonomy to navigate through complex challenges, transforming them into innovative and successful solutions.

You will work cross-functionally as part of the leadership team and be involved in the early stages of the startup development and establishing the services culture and team at Tint. You will have a lot of ownership and drive ambiguous initiatives from 0 to 1.

At Tint, you’ll have the unique opportunity to shape the future of insurance technology, enjoying significant autonomy to turn ambiguous challenges into successful innovations. If you’re eager to make a tangible impact in a rapidly evolving industry and lead the way in creating exciting protection solutions, we would love to hear from you.

What you'll do at Tint:

• Engage directly with customers and the founding team, playing a crucial role in the early-stage development of the startup, establishing a robust operational excellence culture, and assembling a high-performing operations team
• Lead the following areas: Customer Support, Claims, Agency Operations, and Legal & Compliance
• Develop and formalize SOPs and processes that will allow Tint to scale its existing insurance programs and launch dozens of new ones
• Create the vision and scale the Operations function by using a team augmented by AI agents to ensure quality and high margins
• Create and monitor KPIs to demonstrate operational excellence
• Support the full lifecycle of new product offerings, focusing on the development of reusable and scalable operational solutions across various insurance products
• Collaborate across functions to prioritize and execute the operations initiatives effectively
• Provide business requirements to the Product team based on feedback from customers and policyholders

What We’re Looking For

• 15+ years of experience as an Operations leader scaling teams and operations in the startup technology space, managing end-to-end operations/business units.
• 3+ years of experience in the insurance industry with a deep understanding of insurance operations and regulations.
• Demonstrated track record of leveraging consumer insights, analytics, and market research to deeply understand consumer needs, pain points, and behaviors
• Comfortable working in a startup environment with senior leadership and different stakeholders to achieve operational performance
• Strategic thinker able to switch effortlessly between high-level strategic planning and detailed execution, including defining product specifics and addressing complex cases
• An ability to deep-dive into complex operational concepts coupled with an ability to thrive in ambiguity
• Excellent communication skills, capable of clearly articulating customer issues and needs
• Proven leadership skills with experience in coordinating teams, managing stakeholders, and working cross-functionally to achieve objectives

Bonus Points if you have:

• Experience with ML/AI technologies
• Experience working on APIs, SaaS, and/or Enterprise products
• Business acumen, possibly evidenced by an MBA or insurance qualifications

What We Value Most in a Candidate

• Culture is Key. Our team is remote first. We are a diverse, global team that works well together, even when we aren't in person. We are looking for self-motivated candidates who can stay motivated and focused. But don't worry, we're still social! We work collaboratively even though we are remote and travel to team and company retreats throughout the year.
• Focused on Results. We are a fast-moving small team with big goals. We need team players that feel a sense of urgency to drive meaningful results for the business. We have clear company goals and a pathway to significant growth - and this role is integral to that journey.
• Customer-first. Put yourself in the shoes of someone trying to buy our solution. We need a person who can empathize with our customers and help create strategies to continually improve the customer experience.
• Adaptability. We're still an early-stage start-up, and things change quickly. If you are energized by learning and discovering on-the-go, this will be an excellent fit for you. We are looking for open-minded candidates that adapt well to changing environments as our company grows and scales.

Why Tint?

Tint isn’t just focused on transforming the entire insurance industry - we have ambitious goals, value merit and open communication, celebrating diversity and unique ideas. At Tint, we support your personal and professional growth by offering the below benefits:

• Flexible Working. With team members working across time zones, we are outcome-focused and give our people the flexibility they need to do their best work. To support flexible working, we’ll give you a stipend to get your home office dialed in and we’ll also reimburse you for co-working space memberships.
• Flexible Time Off. It's pretty simple: we don't control the days and hours that each of us works, so we're free to manage our time however we want to achieve the goals and deliverables we committed to. We have unlimited vacation time. Use it whenever you need to recharge!
• Competitive Compensation. In addition to a competitive salary, you’ll receive equity as part of your offer. We’re all owners - when Tint succeeds, we all succeed! We also help you maximize your money by offering an FSA and a 401(k).
• Comprehensive Healthcare. Tint covers 100% of employee (and dependent!) premiums for medical, vision and dental.
• Company Retreats to Exciting Locations. We meet in person as a company twice a year to make sure we have time to connect in real life and get to have those conversations that are better done in person. These retreats are a mix of business and fun and we always choose a cool, central-ish location - think Barcelona, Playa del Carmen, Mallorca… Add on a few days of your flexible time off and you’ve *almost* got a free vacation somewhere cool!

Location

This role is fully remote, however our ideal candidate is located in the US. Please note that at this time Tint is unable to support candidates who require employer visa sponsorship.

Pay transparency

It is Tint’s intent to pay all employees competitive wages and salaries that are motivational, fair and equitable. The goal of Tint’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage employees to stay with our organization.This role will receive a competitive base salary, benefits, and equity. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

We are committed to building a diverse and inclusive company. We welcome people of different backgrounds, experiences, abilities, and perspectives. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up daily as their authentic selves.

Tint is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Tint considers qualified applicants with criminal histories consistent with federal, state, local, and international law. In our job application procedures, Tint is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. Please let your recruiter know if you need assistance or accommodation due to a disability.

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