VP, Operational Excellence

AltaMed Health Services Corp; Commerce (CA); On-site; USD 235,000 - 294,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) plan

Retirement matching

Flexible Spending Accounts

Commuter benefits

PTO & Holidays

CME Days

Malpractice tail coverage

Tuition Reimbursement

Employee Discounts

Referral Bonus

Pet Care Insurance

Job summary

AltaMed Health Services Corp. seeks a visionary leader to head the Center of Expertise for Operational Excellence within PACE.

You will direct process design, development, and continuous improvement across sites, functions, and disciplines to enhance care delivery and compliance. In this role, you will drive standardization of processes, oversee shared services such as Transportation and Scheduling, and mentor teams to achieve operational targets and an exemplary participant experience across

Qualifications

• Bachelor's degree required; master's degree preferred.
• 10+ years healthcare leadership experience with diverse teams.
• Knowledge of health care delivery systems and regulations.
• Expertise in process improvement methodologies (Lean, Six Sigma, Kaizen).
• Experience leading interdisciplinary teams and change management.

Responsibilities

• Lead a Center of Expertise for process design and continuous improvement across PACE sites.
• Identify opportunities, prioritize initiatives, and drive adoption of new processes and technologies.
• Oversee shared services such as transportation and scheduling to achieve operational excellence.
• Ensure compliance with regulatory requirements and deliver a best-in-class participant experience.

Skills

Healthcare leadership

Process improvement

Lean Six Sigma

Change management

Interdisciplinary teamwork

Bilingual (English/Spanish/Mandarin/CN

Education

Bachelor's degree

Master's degree preferred

Tools

EMR systems

Job description

Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

Job Overview

The Vice President, Operational Excellence, is responsible for leading a Center of Expertise (COE) in process design, development, and continuous improvement that provides leadership, consulting, and development support across PACE sites, functions, and disciplines. This COE will identify and prioritize improvement opportunities and motivate, enable, and support process excellence across PACE units to meet or exceed all regulatory requirements and deliver a best-in-class participant experience. Additionally, this role is responsible for operational oversight, standardization, and continuous improvement of PACE-wide shared services such as Transportation, Scheduling, etc., that are vital to achieving PACE targets for operational excellence, compliance, and participant experience. This role, directly through shared services oversight and indirectly through the process excellence COE, builds and standardizes processes and capabilities to enable scalable growth and create competitive advantage for AltaMed PACE.

Minimum Requirements

• Bachelor's degree is required; master's degree in management, healthcare administration, or clinical discipline preferred
• Ten+ years' healthcare leadership experience of diverse teams with increasing responsibility, preferably in both line operations and COE or corporate roles; Experience working with senior services and elderly populations is highly desirable
• Knowledge of health care delivery systems, electronic medical records, regulations, quality assurance, and medical and non-medical operations
• Demonstrated expertise in process improvement methodologies (e.g., Lean, Six Sigma, Kaizen, etc.) with demonstrated business/quality/compliance impact
• Experience working collaboratively and developing and influencing interdisciplinary teams (IDT)
• Strong background in change management and transformation with expertise in driving adoption of new processes, technologies, and business practices across diverse teams
• Bilingual fluency is highly desirable: English/Spanish/Mandarin/Cantonese preferred

Compensation

Compensation $235,073.28 - $293,841.60 annually

Compensation Disclaimer Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. As the nation's largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties. At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients.

Equal Employment Opportunity Statement

AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation. We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community. We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.