VP of Telehealth and Outpatient Services

Northeast Family Services; Worcester (MA); Remote; USD 110,000 - 130,000; Full time

Job summary

Northeast Family Services is seeking a visionary Vice President of Telehealth and Outpatient Services. This role involves leading strategic planning, enhancing service delivery, and ensuring compliance within mental health services. With competitive salary and robust benefits, this position offers the opportunity to drive innovation in healthcare delivery while working with a dedicated executive team.

Benefits

Health, Dental & Vision Insurance

3 Weeks Paid Vacation

11 Paid Holidays

401K Retirement Plan with up to 4% Match

Tuition Reimbursement & Free CEUs

Qualifications

• Independent Clinical Licensure in NY, MA, NH, or RI (LCSW, LICSW, LMHC).
• 5+ years leading behavioral health operations with financial oversight.
• 3+ years managing telehealth operations with remote teams.

Responsibilities

• Lead and expand Telehealth and Outpatient Services, ensuring quality care.
• Oversee financial performance and regulatory compliance across programs.
• Develop strong relationships with community partners and service providers.

Skills

Leadership

Communication

Strategic Planning

Budgeting

Quality Assessment

Education

Master’s degree in Social Work, Psychology, or related field

Tools

Microsoft Office

EHR systems

Telehealth technology

Job description

The Vice President of Telehealth and Outpatient Services will play a pivotal role in the direction, leadership, and strategic growth of Real Help’s telehealth and outpatient programs. This executive leader will oversee operational, financial, and programmatic functions, ensuring compliance with all state, federal, and local regulatory requirements while advancing innovation, quality, and accessibility in mental health services.

The VP of Telehealth and OP Services will work closely with Real Help’s executive team, Program Directors, and key stakeholders to enhance service offerings, expand telehealth reach, and drive operational excellence across multiple states.

Key Responsibilities

Lead and expand Telehealth and Outpatient Services, ensuring high-quality, accessible care.

Drive strategic planning, program development, and growth initiatives.

Oversee financial performance, compliance, and regulatory adherence across programs.

Assess emerging trends and recommend innovative service models to enhance patient care.

Supervise and support Program Directors and remote teams to maximize performance.

Develop and maintain strong relationships with community partners, payers, and providers.

Implement quality assurance, risk management, and performance improvement initiatives.

Work with leadership to develop new contracts, partnerships, and expansion opportunities.

Who You Are

Master’s degree in Social Work, Psychology, or related Human Services field.

Independent Clinical Licensure in NY, MA, NH, or RI (LCSW, LICSW, LMHC)

5+ years of experience leading behavioral health operations, including financial oversight.

3+ years of experience managing telehealth and outpatient therapy operations with remote teams.

Proven success in multi-state behavioral health program management.

Expertise in strategic planning, budgeting, quality assessment, and compliance.

Strong leadership and communication skills with the ability to motivate and develop teams.

Proficiency in Microsoft Office, EHR systems, and telehealth technology.

Experience working with diverse populations, including children, adolescents, and adults.

Ability to develop new contracts and expand service offerings.

Why Join Real Help?

Be a Leader in Telehealth Innovation: Help redefine how mental health services are delivered.

Fast-Growing Organization: Be part of a company on the cutting edge of mental health care.

Competitive Salary & Benefits: $110,000 - $130,000, plus a robust benefits package.

Remote Flexibility: Work from home

Our Benefits Include

Health, Dental & Vision Insurance

3 Weeks Paid Vacation

11 Paid Holidays (Including Juneteenth, Christmas Eve, and NYE)

Generous Sick Time (Including Mental Health Days)

401K Retirement Plan with up to 4% Match

Short & Long-Term Disability Options

Life Insurance & Dependent Care Savings Account

Company-Provided Laptop & Cell Phone

Tuition Reimbursement & Free CEUs

Opportunities for Professional Growth & Development

Longevity Award - Annual Bonus & Additional PTO

Ready to Lead the Future of Telehealth?

If you're a visionary leader looking to drive innovation in mental health care, we want to hear from you! Apply today and help Real Help transform lives—one client, one clinician, one breakthrough at a time.