VP of Telehealth and Outpatient Services

Northeast Family Services; Lawrence (MA); Remote; USD 110,000 - 130,000; Full time

Job summary

A leading organization in mental health services is seeking a Vice President of Telehealth and Outpatient Services to oversee and lead strategically important programs. This role requires significant experience in behavioral health operations and offers an opportunity to drive innovation in telehealth services while working within a collaborative executive team.

Benefits

Health, Dental & Vision Insurance

3 Weeks Paid Vacation

11 Paid Holidays

Generous Sick Time

401K Retirement Plan with up to 4% Match

Short & Long-Term Disability Options

Life Insurance & Dependent Care Savings Account

Company-Provided Laptop & Cell Phone

Tuition Reimbursement & Free CEUs

Longevity Award - Annual Bonus & Additional PTO

Qualifications

• 5+ years of experience leading behavioral health operations.
• 3+ years managing telehealth and outpatient therapy operations.
• Independent Clinical Licensure in NY, MA, NH, or RI.

Responsibilities

• Lead and expand Telehealth and Outpatient Services for high-quality care.
• Ensure compliance with regulatory requirements and financial performance.
• Develop new contracts and partnerships for service expansion.

Skills

Leadership

Communication

Strategic Planning

Quality Assessment

Financial Oversight

Education

Master’s degree in Social Work, Psychology, or related field

Tools

Microsoft Office

EHR systems

Telehealth technology

Job description

The Vice President of Telehealth and Outpatient Services will play a pivotal role in the direction, leadership, and strategic growth of Real Help’s telehealth and outpatient programs. This executive leader will oversee operational, financial, and programmatic functions, ensuring compliance with all state, federal, and local regulatory requirements while advancing innovation, quality, and accessibility in mental health services.

The VP of Telehealth and OP Services will work closely with Real Help’s executive team, Program Directors, and key stakeholders to enhance service offerings, expand telehealth reach, and drive operational excellence across multiple states.

Key Responsibilities

Lead and expand Telehealth and Outpatient Services, ensuring high-quality, accessible care.

Drive strategic planning, program development, and growth initiatives.

Oversee financial performance, compliance, and regulatory adherence across programs.

Assess emerging trends and recommend innovative service models to enhance patient care.

Supervise and support Program Directors and remote teams to maximize performance.

Develop and maintain strong relationships with community partners, payers, and providers.

Implement quality assurance, risk management, and performance improvement initiatives.

Work with leadership to develop new contracts, partnerships, and expansion opportunities.

Who You Are

Master’s degree in Social Work, Psychology, or related Human Services field.

Independent Clinical Licensure in NY, MA, NH, or RI (LCSW, LICSW, LMHC)

5+ years of experience leading behavioral health operations, including financial oversight.

3+ years of experience managing telehealth and outpatient therapy operations with remote teams.

Proven success in multi-state behavioral health program management.

Expertise in strategic planning, budgeting, quality assessment, and compliance.

Strong leadership and communication skills with the ability to motivate and develop teams.

Proficiency in Microsoft Office, EHR systems, and telehealth technology.

Experience working with diverse populations, including children, adolescents, and adults.

Ability to develop new contracts and expand service offerings.

Why Join Real Help?

Be a Leader in Telehealth Innovation: Help redefine how mental health services are delivered.

Fast-Growing Organization: Be part of a company on the cutting edge of mental health care.

Competitive Salary & Benefits: $110,000 - $130,000, plus a robust benefits package.

Remote Flexibility: Work from home

Our Benefits Include

Health, Dental & Vision Insurance

3 Weeks Paid Vacation

11 Paid Holidays (Including Juneteenth, Christmas Eve, and NYE)

Generous Sick Time (Including Mental Health Days)

401K Retirement Plan with up to 4% Match

Short & Long-Term Disability Options

Life Insurance & Dependent Care Savings Account

Company-Provided Laptop & Cell Phone

Tuition Reimbursement & Free CEUs

Opportunities for Professional Growth & Development

Longevity Award - Annual Bonus & Additional PTO

Ready to Lead the Future of Telehealth?

If you're a visionary leader looking to drive innovation in mental health care, we want to hear from you! Apply today and help Real Help transform lives—one client, one clinician, one breakthrough at a time.