VP of Operations - Transportation

WHC Worldwide; Virginia (MN); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

Life insurance

Generous PTO and holidays

401(k) with company match

Executive leadership development

Growth opportunities in a high-impact,

Collaborative executive team

Job summary

zTrip, a division of WHC Worldwide, seeks a Vice President of Operations - Transportation to lead company-wide transportation operations, drive performance, and ensure service excellence. You will shape strategy, foster cross-functional collaboration, and guide teams to deliver reliable, safe, and efficient transportation services for customers and partners.

You will influence budgeting, policy, and growth initiatives, partnering with executive leadership to advance organizational goals and

Qualifications

• 7+ years of senior leadership experience in transportation operations, logistics, or related field.
• Proven success leading large-scale transportation/ops organizations.
• Strong understanding of transportation operations, scheduling, routing, service delivery, and workforce management.
• Experience managing budgets, KPIs, forecasting, and strategic planning initiatives.
• Exceptional leadership, coaching, and team development abilities.
• Strong communication, stakeholder management, and relationship-building skills.
• Strategic thinker with analytical, financial, and decision-making capabilities.

Responsibilities

• Provide strategic leadership and oversight for all transportation operations.
• Develop and execute operational strategies that support safety, efficiency, and growth.
• Establish KPIs and accountability measures to drive performance.
• Lead continuous improvement initiatives for service delivery and operations.
• Advise executive leadership on planning, expansion opportunities, and initiatives.
• Ensure operations align with company objectives and long-term growth plans.
• Oversee staffing, scheduling, routing, and resource allocation across locations.
• Drive performance improvements that enhance revenue, customer retention, and efficiency.

Skills

Strategic leadership

Communication

Financial acumen

Stakeholder management

Education

Bachelor's degree in Business/Transportation

Job description

Now Hiring: Vice President of Operations - Transportation

Lead Operations. Drive Performance. Deliver Transportation Excellence.

Join the leadership team at zTrip, a division of WHC Worldwide and one of North America's largest transportation providers. We are seeking an accomplished and results-driven Vice President of Operations - Transportation to oversee transportation operations across the organization, driving service excellence, operational efficiency, safety, and sustainable growth.

This executive leadership role is responsible for leading day-to-day transportation operations, workforce management, service delivery, regulatory compliance, customer satisfaction, and strategic operational initiatives. As a key member of the leadership team, you will develop and execute operational strategies that support growth, maximize performance, and enhance the transportation experience for customers, drivers, and partners.

If you're a strategic transportation leader with a passion for operational excellence, team development, and delivering exceptional service, this is an opportunity to make a significant impact within a growing and innovative organization.

What We Offer as a Vice President of Operations - Transportation:

• Comprehensive Medical, Dental, Vision, and Life Insurance
• Generous Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match
• Executive Leadership Development Opportunities
• High-impact leadership role with significant growth potential
• Collaborative and innovative executive team environment
• Opportunity to help lead one of North America's largest transportation providers

Key Responsibilities of a Vice President of Operations - Transportation:

Executive Leadership & Operational Strategy

• Provide strategic leadership and oversight for all transportation operations.
• Develop and execute operational strategies that support safety, efficiency, customer satisfaction, and organizational growth.
• Establish key performance indicators (KPIs) and accountability measures to drive operational success.
• Lead continuous improvement initiatives focused on service delivery, operational consistency, and business performance.
• Serve as a key advisor to executive leadership on operational planning, expansion opportunities, and strategic initiatives.
• Ensure transportation operations align with company objectives and long-term growth plans.

Transportation Operations Management

• Oversee daily transportation operations, service delivery, scheduling, routing, and resource allocation.
• Develop strategies to maximize service reliability, operational efficiency, and customer satisfaction.
• Monitor operational performance and implement action plans to improve productivity and service quality.
• Standardize operational processes and best practices across all locations and business units.
• Ensure adequate staffing levels and efficient utilization of personnel and resources.
• Support operational scalability and growth through effective planning and execution.

Service Excellence & Performance Optimization

• Establish and maintain high standards for customer service and operational performance.
• Analyze operational data and performance trends to identify opportunities for improvement.
• Develop initiatives that enhance on-time performance, service reliability, and customer experience.
• Drive operational excellence through data-driven decision-making and process improvement.
• Collaborate with department leaders to ensure seamless service delivery across the organization.
• Champion innovation and operational best practices that improve performance and efficiency.

Safety, Compliance & Risk Management

• Promote a culture of safety throughout all transportation operations.
• Ensure compliance with federal, state, and local transportation regulations.
• Oversee operational safety programs, driver compliance, and risk management initiatives.
• Monitor safety performance, incident trends, and compliance metrics.
• Implement corrective action plans and risk-reduction strategies.
• Maintain adherence to company policies, industry regulations, and operational standards.

Financial Management & Strategic Planning

• Partner with executive leadership to develop annual budgets, forecasts, and long-term operational plans.
• Manage operational expenses and identify opportunities to improve profitability and efficiency.
• Analyze operational and financial data to support informed business decisions.
• Lead planning initiatives that support market growth, service expansion, and operational excellence.
• Ensure responsible management of company resources and assets.
• Drive performance improvements that positively impact revenue, customer retention, and operational results.

Leadership & Team Development

• Lead, mentor, and develop directors, managers, supervisors, and operations leaders.
• Build a high-performing culture focused on accountability, teamwork, customer service, and continuous improvement.
• Support workforce planning, succession planning, talent development, and employee engagement initiatives.
• Foster collaboration across operations, dispatch, customer service, maintenance, safety, and leadership teams.
• Develop future leaders through coaching, training, and professional development programs.
• Promote a culture of innovation, transparency, and operational excellence.

Qualifications for a Vice President of Operations - Transportation:

Required Qualifications

• 7+ years of senior leadership experience in transportation operations, logistics, mobility services, passenger transportation, or a related industry.
• Proven success leading large-scale transportation or operations organizations.
• Strong understanding of transportation operations, scheduling, routing, service delivery, workforce management, and performance optimization.
• Experience managing multiple operational locations, departments, or business units.
• Knowledge of transportation regulations, safety programs, compliance requirements, and risk management practices.
• Experience managing budgets, operational KPIs, forecasting, and strategic planning initiatives.
• Exceptional leadership, coaching, and team development abilities.
• Strong communication, stakeholder management, and relationship-building skills.
• Strategic thinker with strong analytical, financial, and decision-making capabilities.
• Results-driven leader committed to safety, service excellence, innovation, and operational performance.

Preferred Qualifications

• Bachelor's degree in Business Administration, Transportation Management, Logistics, Operations Management, or a related field.
• Experience within passenger transportation, transit, taxi, paratransit, shuttle, or mobility service industries.
• Demonstrated success leading organizational growth and operational transformation initiatives.

Why Join zTrip?

At zTrip, we're transforming transportation through innovation, technology, and exceptional service. As Vice President of Operations - Transportation, you'll play a critical role in shaping operational strategy, leading high-performing teams, and ensuring safe, reliable, and efficient transportation services for the communities we serve.

This position offers the opportunity to make a lasting impact on organizational performance, service quality, employee development, customer satisfaction, and long-term business growth while contributing to the continued success of one of North America's leading transportation providers.