Vice President of Retail

FORT FINANCIAL CREDIT UNION; Fort Wayne (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

FORT FINANCIAL CREDIT UNION is looking for a Vice President of Retail to lead retail operations at the corporate level. Responsible for strategic goals, employee development, and member experience, this executive role requires strong leadership skills and a focus on collaboration.

The ideal candidate will have 5-10 years of experience, a bachelor's degree or equivalent certifications, and a commitment to enhancing member services and operational excellence.

Qualifications

• Five to ten years of similar or related experience.

Responsibilities

• Provide input and feedback on credit union strategies and policies.
• Develop employees through coaching and targeted engagement.
• Collaborate with department heads and the executive team.

Education

Bachelor's degree or equivalent certifications

Job description

Vice President of Retail

Corporate Level Executive Position with leadership over retail operations.

Job Details

Job Location: Corporate - Fort Wayne, IN 46818

Position Type: Full Time

Job Category: Executive

Responsibilities

• Serve as a member of the Executive Management Team and provide input and feedback on credit union strategies, tactics, policies, and procedures.
• Develop each of your employees to their highest potential by identifying their strengths and areas in need of improvement. Appropriately coach each of your employees with training, engagement, and when necessary, correcting the employees’ performance.
• Engage with your employees at least monthly to review targeted results, provide leadership and collaborate to find solutions.
• Recognize employees who perform at a high level.
• Visit each branch a minimum of three times per year or as proposed and budgeted, for the purpose of engaging with staff, inspecting expectations, improving communications and performance.
• Collaborate with other department heads and the executive team.
• Advocate and identify drivers for our overall member experience to assure a high-quality experience for both external and internal members.
• Facilitate Sales and Service Committee. Provide updated results and recommendations aimed at improving performance.
• Establish and communicate sales and service goals in accordance with our strategic plan, annual budget, and Sales and Service Committee.
• Assist in recommending and monitoring appropriate call routing and phone service standards.
• Evaluate training needs of frontline staff and assist in developing sufficient training resources and recommendations with the training department.
• Serves on committees or project teams as assigned.
• Hire or assist in the hiring of your reporting managers and staff.
• Develop and implement appropriate security and internal control policies and procedures for branches and frontline staff.
• Investigate frontline losses and assist in instituting corrective action as necessary.
• Respond to complex or problematic member questions or concerns as appropriate to ensure the highest quality of member service.
• Research and recommend the purchase of branch equipment and replacement as necessary. Submit an annual branch budget for your final recommendations.
• Assure branches are well-maintained and professional in appearance.
• Ensure that management is kept fully informed on the conditions and operations of the credit union and of all important factors influencing them.
• Ensure that branches are sufficiently staffed to meet our service expectations. Provide final coordination of float staff. Cover as a branch manager or related frontline position when necessary to assure adequate staffing and training.
• Attend board meetings, supervisor meetings, and executive meetings. Report on assigned areas of responsibility as requested or assigned. Participate and contribute positively in discussions and decisions.
• Professionally represent the credit union to the public and community. Volunteer or serve with local community events and organizations that would be customary for a financial institution executive.
• Performs duties within regulations, established operating procedures and policies.
• Performs such duties as may be commensurate with the position of Vice President and as assigned by Supervisor.

Qualifications

• Work Experience: Five to ten years of similar or related experience.
• Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).