VP of Operations-AUT

Leap Brands; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Leap Brands is seeking a Vice President of Operations to lead day-to-day operations across multiple care centers in the United States, partnering with clinical leadership to ensure high-quality service delivery, compliance, and sustainable growth.

You will oversee staffing, systems, and processes, building a culture of accountability and continuous improvement while driving performance through KPIs, budgeting, and operational excellence to support family-centered outcomes.

Qualifications

• 10+ years of progressive operations leadership in healthcare, multi-site service.
• Experience leading multi-location operations with P&L responsibility.
• Strong understanding of regulatory requirements and payer environments.

Responsibilities

• Lead operations across multiple care centers to ensure quality and efficiency.
• Translate strategy into executable operational plans supporting growth and access to care.
• Establish and monitor KPIs related to capacity, staffing, financial performance and patient experience.
• Partner with Clinical Directors and executive leadership to ensure compliant, ethical care.
• Oversee recruiting, onboarding, and retention of clinical and administrative staff.
• Manage operating budgets and center-level P&Ls with finance for margins.
• Drive scheduling efficiency, revenue cycle performance, and scale initiatives.
• Lead process improvements in scheduling, intake, authorizations, and family experience.
• Ensure HIPAA compliance, regulatory adherence, and risk-management actions.

Skills

Operations leadership

Healthcare operations

Financial acumen

Change management

Payer environments

Job description

Role Overview

The Vice President of Operations (VPO) is responsible for leading and scaling day-to-day operations across all care centers, ensuring high-quality service delivery, operational excellence, and sustainable growth. This role partners closely with clinical leadership to align operations with evidence-based care, compliance standards, and family-centered outcomes.

The VPO will oversee center performance, staffing, systems, and processes while building a culture of accountability, compassion, and continuous improvement.

Key Responsibilities

Operational Leadership

• Lead operations across multiple care centers, ensuring consistent service delivery, quality standards, and operational efficiency.

• Translate organizational strategy into executable operational plans that support growth, access to care, and patient outcomes.

• Establish and monitor KPIs related to utilization, capacity, staffing, financial performance, and patient experience.

Clinical & Care Delivery Partnership

• Partner closely with Clinical Directors and executive leadership to support high-quality, ethical, and compliant care services.

• Ensure operational practices align with clinical best practices and regulatory requirements.

• Support clinician productivity while protecting quality of care and staff wellbeing.

People & Culture

• Oversee center leaders and operations managers; coach and develop high-performing teams.

• Support recruiting, onboarding, and retention strategies for clinical and administrative staff.

• Foster a mission-driven, family-first culture grounded in respect, inclusion, and accountability.

Financial & Business Management

• Own operating budgets and cost controls; partner with finance to manage margins and center-level P&Ls.

• Drive capacity optimization, scheduling efficiency, and revenue cycle performance in partnership with billing and finance teams.

• Support new center openings, expansions, and integrations.

Compliance & Risk Management

• Ensure compliance with state and federal regulations, payer requirements, HIPAA, and accreditation standards.

• Partner with legal, HR, and clinical leadership to manage risk, audits, and corrective action plans.

Systems & Process Improvement

• Lead operational process improvement initiatives to enhance scheduling, intake, authorizations, and family experience.

• Evaluate and implement systems (EHR, scheduling, billing, HR tools) to support scale and efficiency.

Qualifications

• 10+ years of progressive operations leadership experience, ideally in healthcare, behavioral health, or multi-site service organizations.

• Experience leading multi-location operations with direct accountability for performance and outcomes.

• Strong understanding of healthcare operations, compliance, staffing models, and payer environments.

• Proven ability to build teams, manage change, and scale operations in a growth environment.

• Strong financial acumen with experience managing budgets and operational KPIs.

Leadership Competencies

• Mission-driven and empathetic leader with a strong operational mindset

• Collaborative partner to clinical and executive teams

• Data-driven decision maker with a focus on outcomes and continuous improvement

• Clear communicator capable of leading through growth and change