VP of Operations

DSJ Global; Long Beach (CA); Presencial; USD 180.000 - 260.000; Jornada completa

Descripción de la vacante

DSJ Global seeks a seasoned Vice President of Operations - Port Drayage to lead port drayage operations in Southern California. The role requires deep knowledge of the Ports of Los Angeles and Long Beach, and the ability to build high-performing teams while strengthening customer relationships and operational profitability.

You will oversee dispatch, customer service, fleet productivity, and KPIs, partnering with executives to scale the business and expand key accounts in a fast-paced

Formación

• Significant leadership experience in port drayage or related logistics.
• Strong knowledge of the Ports of Los Angeles and Long Beach.
• Proven record leading dispatch, customer service, and transportation ops teams.
• Established relationships within the Southern California port/logistics community.
• Ability to improve performance, service quality, and profitability.
• Excellent communication, leadership, and problem-solving skills.

Responsabilidades

• Lead day-to-day port drayage operations across dispatch and driver teams.
• Build and retain a high-performing operations team with clear accountability.
• Strengthen dispatch processes to improve utilization, productivity, and service levels.
• Oversee container pickups, terminal appointments, and chassis coordination.
• Improve communication between dispatch, drivers, customer service, and customers.
• Establish and monitor KPIs including utilization, cost per move, and on-time performance.
• Develop processes and procedures to improve efficiency, consistency, and scalability.
• Maintain strong relationships with customers and support growth of the business.
• Partner with leadership to improve profitability and control operating costs.
• Develop managers and employees to deepen leadership depth.

Conocimientos

Port drayage leadership

Relationship building

Strategic operations

Team development

KPI optimization

Descripción del empleo

Vice President of Operations - Port Drayage

This is a senior leadership opportunity for an experienced drayage professional with deep knowledge of the Ports of Los Angeles and Long Beach, strong relationships across the Southern California transportation community, and a proven ability to build and lead high-performing operations teams.

The VP of Operations will have responsibility for operational performance, dispatch, customer service, team development, fleet productivity, and customer relationships. This individual will play a key role in strengthening the operational platform and positioning the business for continued growth.

Responsibilities:

• Lead day-to-day port drayage operations across dispatch, customer service, drivers, and supporting operational functions.
• Build, develop, and retain a high-performing operations team with clear expectations and accountability.
• Strengthen dispatch processes to improve truck utilization, driver productivity, service levels, and overall execution.
• Oversee container pickups and deliveries, terminal appointments, empty returns, chassis coordination, and operational exception management.
• Improve communication and coordination between dispatch, drivers, customer service, fleet operations, and customers.
• Establish and monitor operational KPIs including utilization, cost per move, on-time performance, driver productivity, and service quality.
• Develop processes and operating procedures that improve efficiency, consistency, and scalability.
• Build and maintain strong relationships with customers while ensuring a high level of service and responsiveness.
• Identify opportunities to expand existing customer relationships and support new business growth.
• Maintain strong relationships across the Los Angeles and Long Beach port community, including terminals, ocean carriers, BCOs, freight forwarders, NVOCCs, warehouses, and other industry partners.
• Partner with executive leadership to improve profitability, manage operating costs, and support the long-term growth of the business.
• Develop managers and employees while building greater leadership depth throughout the organization.

Requirements

• Significant leadership experience within port drayage, intermodal transportation, trucking, or a closely related logistics environment.
• Strong knowledge of the Ports of Los Angeles and Long Beach and the Southern California drayage market.
• Proven experience leading dispatch, customer service, driver, and/or transportation operations teams.
• Established relationships within the Southern California port, drayage, shipping, and logistics community.
• Demonstrated ability to improve operational performance, service quality, and team effectiveness.
• Strong understanding of fleet utilization, driver productivity, transportation costs, and operational profitability.
• Experience developing employees, building teams, and establishing accountability across an organization.
• Strong customer relationship management and business development capabilities.
• Excellent communication, leadership, negotiation, and problem-solving skills.
• Ability to operate both strategically and hands-on in a fast-paced transportation environment.