VP, Member Experience & Strategy

South Central Power Company; Lancaster (OH); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Workplace flexibility programs

Full wellness program

Paid time off

Medical, dental and vision insurance

401k plan and defined pension plan

Education assistance

Employee assistance program

Job summary

South Central Power Company in Lancaster, Ohio is seeking a Vice President of Member Service to lead all member service functions and drive strategic initiatives. The ideal candidate should possess a Bachelor’s degree and over 12 years of experience in a cooperative or utility environment, emphasizing strong leadership and communication skills. The role includes fostering member relationships and aligning services with community needs while overseeing a team of professionals. Benefit offerings include competitive salaries, wellness programs, and a strong retirement plan.

Qualifications

• Minimum of 12 years of progressively responsible experience in a related field, minimum of 4 years of supervisory experience.
• Proven ability to build and maintain strong relationships requiring diplomacy and influence.
• Experience in developing and executing strategy and driving continuous improvement.

Responsibilities

• Lead member service functions to ensure high-quality member experiences.
• Work closely with the executive team to advance member-focused strategies.
• Develop team members and monitor goals and metrics.

Skills

Leadership and change management skills

Exceptional communication skills

Strategic thinking

Organizational skills

Education

Bachelor’s degree in Business Management, Communications, or a related field

Master’s degree (preferred)

Job description

South Central Power Company in Lancaster, Ohio is seeking a Vice President of Member Service to lead all member service functions and drive strategic initiatives. The ideal candidate should possess a Bachelor’s degree and over 12 years of experience in a cooperative or utility environment, emphasizing strong leadership and communication skills. The role includes fostering member relationships and aligning services with community needs while overseeing a team of professionals. Benefit offerings include competitive salaries, wellness programs, and a strong retirement plan.