VP of Media Operations: Platform-Driven Onboarding

OneScreen.AI; Chicago (IL); On-site; USD 200,000 - 225,000; Full time

Benefits offered by this job

Equity

Health benefits

Performance bonus

Job summary

OneScreen.AI is seeking a VP of Media Operations to own onboarding, planning, activation, delivery, and proving value post-sale. You will lead Customer Success, Media Planning, and Campaign Operations to ensure campaigns run on time, on budget, and with healthy margins across the Onescreen platform.

Reporting to the CRO, you will partner with New Business and Client Development to close deals confidently and retain accounts, leveraging your 8+ years in ad ops and proven leadership to scale

Qualifications

• 8+ years in ad operations, media operations, or client services leadership in media, agency, ad-tech, or a platform/services business.
• Track record owning campaign delivery, pacing, and reconciliation at scale; hands-on with ad servers, DSP/SSP workflows, and delivery reporting.
• Experience building scalable onboarding and ad ops processes, ideally through a services-to-platform transition.
• Experience partnering with account management or client development teams on retention and growth.
• Experienced managing leaders (Director level), not just individual contributors.
• Out-of-home / DOOH, programmatic, or ad tech experience preferred.

Responsibilities

• Own the process that gets a newly won client live and seeing value quickly, from signed IO through booking, creative QA and approvals, trafficking, and launch checks.
• Own the operational process for campaign and account planning through the Director of Media Planning, ensuring plans are data-driven, built on the platform, and executable as sold.
• Own in-flight monitoring, pacing, make-goods, and proof-of-play / proof-of-performance so every campaign delivers what was sold and clients can see it.
• Give Client Development the operational inputs that drive retention and growth: client health signals, campaign results and recaps for QBRs and renewals, and early warning on at-risk accounts.
• Own day-to-day account servicing and issue resolution through the Director of Customer Success.
• Own operational relationships with media owners and inventory partners: onboarding, availability, booking workflows, SLAs, and issue escalation.
• Report delivery, margin, client health, and operational metrics to the CRO and exec team.

Skills

Ad operations

Media operations leadership

Campaign delivery

Programmatic / ad tech

People management

Job description

OneScreen.AI is seeking a VP of Media Operations to own onboarding, planning, activation, delivery, and proving value post-sale. You will lead Customer Success, Media Planning, and Campaign Operations to ensure campaigns run on time, on budget, and with healthy margins across the Onescreen platform.

Reporting to the CRO, you will partner with New Business and Client Development to close deals confidently and retain accounts, leveraging your 8+ years in ad ops and proven leadership to scale