VP of Fulfillment & 3PL Platform Leadership

ADP, Inc.; Dayton (MN); On-site; USD 160,000 - 230,000; Full time

Job summary

King Solutions in Dayton, MN seeks a Vice President of Fulfillment to lead and evolve our Fulfillment Product. This role blends business, product, and operational leadership to define offerings, technology roadmap, and scalable processes for multi-client 3PL fulfillment.

You will own strategy, financial performance, and customer experience, aligning sales, client success, IT, and operations to deliver measurable value.

Qualifications

• 10+ years of progressive fulfillment, distribution, warehousing, or 3PL leadership experience.
• Strong multi client 3PL experience preferred.
• Demonstrated ownership of significant operational and financial results.
• Experience building or evolving fulfillment capabilities, not simply operating an established model.
• Strong understanding of WMS technology, automation, data, labor management and inventory control.
• Strong financial and analytical mindset.
• Proven ability to build leaders and lead meaningful organizational change.

Responsibilities

• Own the vision, strategy, and roadmap for King's Fulfillment Product.
• Define our service offering, capabilities, supported workflows, customer commitments, and operating standards.
• Understand customer and market needs and translate them into new or improved capabilities.
• Partner with Sales and Client Success to ensure scalable and financially sound solutions.
• Partner with Product & Innovation and IT to prioritize the technology and automation roadmap.
• Build a differentiated fulfillment offering that integrates with King's transportation and broader supply chain capabilities.
• Lead all fulfillment operations including receiving, inventory, replenishment, picking, packing, shipping, returns, and value added services.
• Drive continuous improvement in service, quality, productivity, and capacity.
• Own the financial performance of the fulfillment operation.
• Understand profitability and cost to serve by customer, service, and workflow.
• Establish productivity measures appropriate for a complex, multi client 3PL environment.
• Balance service, quality, productivity, and profitability rather than optimizing any one measure in isolation.
• Develop capacity, labor, and investment plans that support profitable growth.
• Own operational delivery against customer commitments and SLAs.
• Partner with Client Success on performance reviews, escalations, and continuous improvement.
• Understand customer needs firsthand and use those insights to shape the Fulfillment Product.
• Ensure successful operational onboarding and scaling of new customers.
• Build and develop a high performing fulfillment leadership team.
• Create clear ownership and accountability throughout the organization.
• Develop leaders who use data, solve problems at the root cause, and own outcomes.
• Establish a culture centered on safety, customer focus, continuous improvement, and execution.

Skills

Fulfillment leadership

3PL experience

Operational ownership

Financial results

Team development

Tools

WMS

Automation

Data analytics

Job description

King Solutions in Dayton, MN seeks a Vice President of Fulfillment to lead and evolve our Fulfillment Product. This role blends business, product, and operational leadership to define offerings, technology roadmap, and scalable processes for multi-client 3PL fulfillment.

You will own strategy, financial performance, and customer experience, aligning sales, client success, IT, and operations to deliver measurable value.