VP of Co-Brand CX Strategy & Insights

JP Morgan Chase

Wilmington (DE)

On-site

USD 114,000 - 180,000

Full time

5 days ago

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Job summary

Chase is seeking a Vice President of Cobrand CX Strategy & Insights in New York or Wilmington. The role leads customer experience strategy, governance, and cross-functional insights to drive measurable improvements across the customer journey.

You will shape how opportunities are identified, prioritized, tracked, and translated into actionable product roadmaps. As a senior leader, you will partner with enterprise teams, manage executive reporting, and use AI-enabled insights to accelerate

Qualifications

Bachelor's degree in a related field.
6+ years in CX, product strategy, analytics, or program leadership.
Experience leading complex cross-functional programs with governance and measurement.
Ability to synthesize customer signals into clear problem statements and executive recommendations.
Strong analytical skills with dashboards and self-service reporting to investigate data.

Responsibilities

Govern the co-brand CX program, including priorities, cadence, standards, and success measures.
Integrate customer signals to identify key needs and pain points.
Define measurement and reporting to track top opportunities.
Partner with enterprise teams to support adoption of shared CX data and insights tools.
Translate insights into clear recommendations that influence roadmaps and partner strategies.
Lead governance and executive reviews, surfacing priorities and risks.
Represent co-brand perspectives in cross-business CX forums.