VP of Clinical Operations

LE0016 NJU MSO LLC; Voorhees Township (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

NJU MSO LLC seeks an experienced Operations Leader to drive performance across NJU practices. You will oversee Practice Managers, set expectations, and ensure accountability for operational, financial, and service standards.

You will lead improvements in patient access, capacity, physician partnerships, and clinical operations, while developing talent and scaling programs across multiple locations.

Responsibilities

• Practice Operations & Performance: Lead NJU Practice Managers, set expectations for operational, financial, clinical, people, and service performance; review performance and execute action plans.
• Financial & Business Performance: Manage practice-level P&Ls, budgets, revenue, expenses, labor, productivity, and other drivers; monitor performance vs. targets.
• Patient Access, Capacity & Growth: Improve patient access, scheduling efficiency, patient flow, and capacity; support growth and new services.
• Physician Partnership: Build strong relationships with physicians and leadership; align priorities with organizational operating expectations.
• Clinical Operations: Lead clinical operations across NJU practices; standardize workflows, staffing, and care models.
• People Leadership & Organizational Capability: Set expectations and coach Practice Managers; develop talent.

Job description

Key Responsibilities

• Practice Operations & Performance

  Provide direct leadership, coaching, and accountability for NJU Practice Managers. Establish clear expectations for operational, financial, clinical, people, and service performance across practices. Conduct regular operating and performance reviews with Practice Managers and ensure appropriate action plans are developed and executed. Identify underperforming practices and work with Practice Managers and physicians to address performance gaps. Establish consistent operating standards while recognizing appropriate differences in individual practice needs. Maintain visibility into significant operational issues and intervene or escape when necessary. Ensure practices effectively execute NJU priorities, policies, programs, and operating standards.

• Financial & Business Performance

  Provide leadership and accountability for practice-level financial performance across NJU. Ensure Practice Managers understand and actively manage their practice P&Ls. Partner with Finance and Practice Managers to evaluate revenue, expenses, labor, productivity, volumes, and other key performance drivers. Hold Practice Managers accountable for performance against budget and established financial targets. Identify opportunities to improve practice profitability, resource utilization, labor efficiency, and operational performance. Support annual budgeting, forecasting, and operating planning. Evaluate staffing and operational investments based on financial, clinical, and operational impact.

• Patient Access, Capacity & Growth

  Lead NJU-wide efforts to improve patient access, appointment availability, scheduling efficiency, patient flow, and capacity utilization. Establish and monitor access and operational performance measures across practices. Partner with Practice Managers and physicians to identify and address barriers to patient access and provider productivity. Optimize staffing, clinical support models, provider schedules, and workflows to improve capacity. Ensure practices are operationally prepared to support growth, new physicians, new services, and changes in patient demand. Partner with clinical program and operational leaders to successfully implement and scale new services across NJU.

• Physician Partnership

  Build strong, collaborative relationships with NJU physicians and physician leadership. Partner with physicians to identify and resolve operational and clinical barriers affecting patient care, access, productivity, and experience. Ensure Practice Managers develop effective partnerships with the physicians they support. Serve as a senior operational escalation point for significant physician concerns. Facilitate alignment between physician priorities and organizational operating expectations. Support physicians through operational changes, practice growth, and implementation of new programs and services.

• Clinical Operations

  Provide enterprise leadership for clinical operations across NJU practices. Establish consistent clinical operating standards, workflows, and expectations across locations. Partner with Practice Managers and Clinical Leads to improve clinical workflows, patient flow, staffing, productivity, and provider support. Identify unnecessary variation and implement scalable best practices. Ensure clinical teams have the training, tools, workflows, and resources required to effectively support physicians and patients. Lead efforts to optimize clinical staffing models, role design, skill mix, and workforce deployment. Partner with the Director, Clinical Programs to operationalize new clinical programs and care models across NJU.

• People Leadership & Organizational Capability

  Establish clear expectations and competencies for Practice Managers and clinical leaders. Lead the calibration, performance management, coaching, and development of Practice Managers.