VP of Client Support - Scale & Excellence

SWBC; San Antonio, Northern (TX, KY); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Work/Life balance

Leadership Academy

Mentor Program

Education opportunities

401(k) plan

Wellness program

Healthcare options

Job summary

SWIVEL in San Antonio, TX is seeking a VP of Client Support to lead our client support teams and deliver a high-quality, scalable support experience across products. You will drive strategy, mentor leaders, and partner with Product, Engineering, Implementation, and Customer Success to continuously improve the client experience.

You will oversee executive escalations, establish standards, and build a culture of accountability, learning, and continuous improvement in a fast-paced, growth

Qualifications

• Bachelor's degree in business, technology, operations, or related field; equivalent experience accepted.

Responsibilities

• Set vision, strategy, and operating model for client support across tiers.
• Lead and develop client support leaders and teams to high performance.
• Own end-to-end client support experience with cross-functional Product/Engineering partnership.
• Establish service standards, escalation paths, and governance to ensure timely resolutions.
• Monitor KPIs, capacity, quality, and client feedback to drive improvements.

Skills

Executive leadership

Cross-functional collaboration

Data-driven decisions

Customer operations

Budget management

Education

Bachelor's degree in business/tech

Tools

CRM platforms

Knowledge management

Job description

SWIVEL in San Antonio, TX is seeking a VP of Client Support to lead our client support teams and deliver a high-quality, scalable support experience across products. You will drive strategy, mentor leaders, and partner with Product, Engineering, Implementation, and Customer Success to continuously improve the client experience.

You will oversee executive escalations, establish standards, and build a culture of accountability, learning, and continuous improvement in a fast-paced, growth