VP, Guest Experience & Partnerships — Airport Lounge Visionary

JP Morgan Chase; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Chase is seeking a Vice President of Guest Experience & Partnerships to lead the Lounge team's guest experience across food & beverage, wellness and activations for open and future lounges.

You will blend creative vision with practical operations know-how to shape unique guest experiences at each location and work with external operators to implement the guest experience vision in a complex airport setting.

Qualifications

• 8+ years in hospitality guest experience.
• Bachelor’s degree required.

Responsibilities

• Lead the guest experience concept development across food & beverage, wellness and experiential programming, in line with the brand and premium positioning.
• Work with external operators to deliver on the guest experience vision in a highly complex airport environment, including driving implementation, overseeing day-to-day customer feedback metrics and performance, and serving as a point of contact for all guest experience.
• Own the full lifecycle of the lounge F&B and wellness partner relationships including sourcing, signing, onboarding and contract fulfillment.
• Manage wellness and partnership budgets and invoicing to deliver strong value for guests while maintaining financial discipline.
• Partner closely with Operations, Real Estate, and Design on programming briefs or RFPs for net new lounges or refurbishments, finding opportunities for unique experiences.
• Work cross-functionally with internal stakeholders to deepen relationships with the firm while delivering value to Card Members.

Skills

Hospitality experience

Guest experience

Partnerships

Project management

Education

Bachelor’s degree

Job description

Chase is seeking a Vice President of Guest Experience & Partnerships to lead the Lounge team's guest experience across food & beverage, wellness and activations for open and future lounges.

You will blend creative vision with practical operations know-how to shape unique guest experiences at each location and work with external operators to implement the guest experience vision in a complex airport setting.