VP, Airport Lounge Guest Experience & Partnerships

JP Morgan Chase; New York (NY); On-site; USD 180,000 - 250,000; Full time

Job summary

JP Morgan Chase is seeking a Vice President of Guest Experience & Partnerships for the Lounge team. You will define and deliver the guest experience across food & beverage, wellness, and activations for open and future lounges.

You will blend creative vision with practical operations to shape unique experiences at each location. The role requires leading cross-functional teams, managing partner relationships, and driving program execution in a high-profile, premium environment.

Qualifications

• 8+ years in hospitality guest experience.
• Bachelor’s degree required.

Responsibilities

• Lead guest experience concept development across food & beverage, wellness and experiential programming for lounges.
• Collaborate with external operators to deliver the guest experience vision in complex airport environments.
• Own the full lifecycle of lounge partner relationships including sourcing, onboarding and contract fulfillment.
• Manage wellness and partnership budgets and invoicing to ensure guest value with financial discipline.
• Partner with Operations, Real Estate, and Design on briefs or RFPs for new lounges or refurbishments.
• Work cross-functionally with internal stakeholders to deepen relationships with the firm while delivering value to Card Members.

Skills

Hospitality experience

Guest experience

Relationship management

Project management

Communication skills

Education

Bachelor's degree

Job description

JP Morgan Chase is seeking a Vice President of Guest Experience & Partnerships for the Lounge team. You will define and deliver the guest experience across food & beverage, wellness, and activations for open and future lounges.

You will blend creative vision with practical operations to shape unique experiences at each location. The role requires leading cross-functional teams, managing partner relationships, and driving program execution in a high-profile, premium environment.