VP, Airport Lounge Experience & Partnerships

JP Morgan Chase; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorgan Chase's Consumer & Community Banking division seeks a Vice President of Guest Experience & Partnerships to lead lounge guest experiences across food & beverage, wellness and activations. You will shape offerings and collaborate with external operators to deliver premium guest experiences in airport lounges.

You will manage partnerships lifecycle, budgets and contracts, and work with Operations, Real Estate and Design on lounge programming.

Qualifications

• 8+ years in hospitality guest experience.
• Bachelor's degree required.

Responsibilities

• Lead guest experience concept development across F&B, wellness and experiential programming.
• Collaborate with external operators to implement the guest experience vision in an airport environment.
• Own the full lifecycle of lounge F&B and wellness partner relationships, including sourcing, onboarding and contracts.
• Manage budgets and invoicing to deliver value while maintaining financial discipline.
• Partner with Operations, Real Estate and Design on lounge programming briefs or RFPs for new or refurbished lounges.
• Work cross-functionally to deepen relationships with the firm while delivering value to Card Members.

Skills

Guest experience

Partnerships

Project management

Communication

Cross-functional

Budgeting

Education

Bachelor's degree

Job description

JPMorgan Chase's Consumer & Community Banking division seeks a Vice President of Guest Experience & Partnerships to lead lounge guest experiences across food & beverage, wellness and activations. You will shape offerings and collaborate with external operators to deliver premium guest experiences in airport lounges.

You will manage partnerships lifecycle, budgets and contracts, and work with Operations, Real Estate and Design on lounge programming.