Airport Lounge Experience Lead & Partnerships

Aumni; Wilmington (DE); On-site; USD 180,000 - 280,000; Full time

Job summary

Chase is seeking a Vice President of Guest Experience & Partnerships to define and deliver guest experiences across food & beverage, wellness and activations for open and future lounge locations. You will blend creative vision with operational know-how to shape unique experiences aligned with the brand and premium positioning.

You will lead cross-functional teams, partner with external operators, manage lounge F&B and wellness partnerships, and drive budgets, contracts and program milestones in

Qualifications

• 8+ years in hospitality guest experience.
• Bachelor's degree required.
• Strong communication and relationship management in a matrixed organization.

Responsibilities

• Lead the guest experience concept development across food & beverage, wellness and experiential programming, aligned with brand and premium positioning.
• Collaborate with external operators to deliver on the guest experience vision in an airport environment, including implementation, feedback metrics and stakeholder liaison.
• Own the full lifecycle of lounge F&B and wellness partner relationships—sourcing, onboarding, and contract fulfillment.

Skills

Guest experience

Hospitality management

Education

Bachelor's degree

Job description

Chase is seeking a Vice President of Guest Experience & Partnerships to define and deliver guest experiences across food & beverage, wellness and activations for open and future lounge locations. You will blend creative vision with operational know-how to shape unique experiences aligned with the brand and premium positioning.

You will lead cross-functional teams, partner with external operators, manage lounge F&B and wellness partnerships, and drive budgets, contracts and program milestones in