VP, Global Network Operations & Observability

Fidelity Investments Inc.; Texas; On-site; USD 180,000 - 260,000; Full time

Job summary

Fidelity Investments is seeking a seasoned technology executive to lead the Enterprise Infrastructure and Operations (EI&O) network team. The role focuses on a scalable, observable, automation-driven operating model for Fidelity's global network, with emphasis on incident management and proactive remediation.

The leader will partner with network engineering, drive ITIL-aligned practices, and influence teams across regions.

Qualifications

• 15+ years in enterprise operations and IT networking.
• Experience with large-scale multivendor network environments.
• Experience with network monitoring, troubleshooting and observability.
• Experience with lifecycle management, vulnerability management and ITIL/ITSM best practices.
• Experience with enterprise IT service management platforms and ITIL.
• Experience with Lean/ Agile based technology delivery teams.
• Capability to partner with and influence individuals at all organizational levels.
• Experience building strategies and vision for implementing improvements.
• Experience supporting cloud-based networking technologies.

Responsibilities

• Lead the network operating model for Fidelity's global enterprise network.
• Drive observability and automation-driven operational procedures.
• Ensure proactive issue mitigation and robust incident management.
• Collaborate with network engineering and cross-functional teams.
• Lead operating model changes to improve quality, stability, and efficiency.

Skills

Enterprise operations

IP networking

Network security

Observability

Automation (Python/Ansible)

ITIL / ITSM

Lean/Agile delivery

Leadership & influence

Cloud networking

Root cause analysis

Tools

Network monitoring tools

ITSM platforms

Job description

Fidelity Investments is seeking a seasoned technology executive to lead the Enterprise Infrastructure and Operations (EI&O) network team. The role focuses on a scalable, observable, automation-driven operating model for Fidelity's global network, with emphasis on incident management and proactive remediation.

The leader will partner with network engineering, drive ITIL-aligned practices, and influence teams across regions.