VP, Global HRBP — AI-Driven People Strategy

Zendesk, Inc.; San Francisco (CA); Hybrid; USD 256,000 - 384,000; Full time

Job summary

Zendesk, Inc. in San Francisco, CA, seeks a strategic Vice President, HR Business Partnering to lead the global People Partnering function and translate business needs into workforce strategies across Product, Sales, Marketing and GTM.

You will develop leaders, drive organizational design, planning, and change management, coach executives, and guide Employee Relations while advancing data-driven, AI-enabled HR practices in a hybrid US-wide model.

Qualifications

• 15+ years of progressive Human Resources experience.
• 10+ years in HRBP or People Partnering roles and 7+ years leading senior, global HR teams.
• Experience partnering with executives in Product, Engineering, Sales, Marketing, or GTM in tech/SaaS.
• Deep expertise in organizational design, workforce planning, executive coaching, and change management.
• Experience with analytics, HRIS, and workforce-planning tools; AI-enabled workflows welcomed.

Responsibilities

• Lead and develop a global HRBP team with a clear strategy and strong partnership standards.
• Advise executives on organizational effectiveness, talent strategy, performance, and succession.
• Translate business plans into workforce strategies including headcount, skills, and location planning.
• Oversee Employee Relations with consistent, scalable practices across regions.
• Partner with Talent Acquisition, Total Rewards, People Operations, Legal, and Finance to deliver aligned talent solutions.
• Guide organization design and change efforts across evolving priorities, with empathetic leadership.
• Leverage data and approved AI tools to improve planning and alert to risks.

Skills

Global HRBP leadership

Organizational design

Strategic workforce planning

Executive coaching

Leadership development

Performance management

Change management

People analytics

HRIS

AI literacy

Tools

HRIS

AI-enabled tools

Job description

Zendesk, Inc. in San Francisco, CA, seeks a strategic Vice President, HR Business Partnering to lead the global People Partnering function and translate business needs into workforce strategies across Product, Sales, Marketing and GTM.

You will develop leaders, drive organizational design, planning, and change management, coach executives, and guide Employee Relations while advancing data-driven, AI-enabled HR practices in a hybrid US-wide model.