VP, Global Communications & AI-Driven Strategy

Zendesk; San Francisco (CA); Hybrid; USD 320,000 - 480,000; Full time

Job summary

Zendesk in San Francisco seeks a proven Vice President, Global Communications to lead enterprise-wide internal and external communications, advisory to the C-suite, and public relations. This role will shape AI-enabled product storytelling and manage a global team across regions.

You will drive crisis response, measurement, and collaboration with Legal, IR, HR, and product teams, while maintaining a hybrid work model.

Qualifications

• 10+ years of communications experience, including internal and external PR/analyst relations.
• 5+ years leading global, cross-functional communications teams.
• Experience advising executives and managing enterprise announcements.
• AI literacy; comfortable using AI tools for drafting, research, measurement.

Responsibilities

• Lead global communications strategy aligned with business objectives and AI positioning.
• Counsel the C-suite; prepare speeches, talking points, and media prep.
• Oversee internal comms for major initiatives with cross-region alignment.
• Direct external PR and analyst relations programs to improve share of voice.
• Lead crisis and issues communications with cross-functional coordination.

Skills

Global comms leadership

C-suite advisory

Media relations

Crisis comms

AI-enabled messaging

Job description

Zendesk in San Francisco seeks a proven Vice President, Global Communications to lead enterprise-wide internal and external communications, advisory to the C-suite, and public relations. This role will shape AI-enabled product storytelling and manage a global team across regions.

You will drive crisis response, measurement, and collaboration with Legal, IR, HR, and product teams, while maintaining a hybrid work model.