VP Field Operations: Scale, Performance & Growth

JCCAC Management Inc.; Florida; On-site; USD 180,000 - 240,000; Full time

Job summary

John C. Cassidy Air Conditioning & Plumbing seeks a Vice President of Field Operations to lead and scale field operations across our residential HVAC and plumbing network in South Florida and beyond.

The role requires a hands-on, field-focused leader who can develop leaders, establish scalable processes, and use performance data to drive continuous improvement. Travel between operating locations is expected as part of ongoing execution.

Qualifications

• 10+ years in residential HVAC/plumbing/home services.
• 5+ years leading multi-location field operations.
• Experience managing service and installation operations.
• Responsible for operating performance and P&L.
• Experience scaling operations in a growing organization.
• Strong understanding of home-services economics and KPIs.
• Experience developing frontline and senior operational leaders.

Responsibilities

• Lead multi-location HVAC service, installation, and plumbing operations.
• Drive revenue, gross margin, productivity, capacity, quality, and customer satisfaction.
• Establish consistent operating standards and best practices across locations.
• Develop and coach service, installation, plumbing, and regional operations leaders.
• Monitor field KPIs and implement action plans to improve underperforming areas.
• Improve technician and installer productivity, utilization, and field efficiency.
• Drive service-to-replacement profitability and installation profitability.
• Build and scale profitable plumbing operations.
• Reduce callbacks, warranty costs, and customer complaints.
• Partner with Finance and executive leadership on budgets, forecasts, and performance.
• Improve recruiting, onboarding, training, retention, and career development for field teams.
• Optimize dispatch, scheduling, routing, and field technology.
• Maintain a strong field presence across locations.

Skills

Field leadership

P&L management

Data-driven

Cross-location leadership

Job description

John C. Cassidy Air Conditioning & Plumbing seeks a Vice President of Field Operations to lead and scale field operations across our residential HVAC and plumbing network in South Florida and beyond.

The role requires a hands-on, field-focused leader who can develop leaders, establish scalable processes, and use performance data to drive continuous improvement. Travel between operating locations is expected as part of ongoing execution.