Head of Operations & Strategy — Customer Excellence

Lickety Split AC, Plumbing & Electric; Jacksonville (FL); On-site; USD 100,000 - 130,000; Full time

Job summary

A trusted home services company in Jacksonville, FL is seeking a Division VP of Operations to oversee daily operations and strategic initiatives. This full-time on-site role requires strong expertise in operations and P&L management, as well as proven leadership in improving customer service and project management. The ideal candidate will have a Bachelor's degree in a related field and experience in the HVAC, plumbing, or electrical service industry. Competitive compensation and growth opportunities are provided.

Qualifications

• Strong expertise in Operations Management and P&L Management.
• Proficiency in developing and implementing Strategic Planning strategies.
• Experience in Project Management, including planning, execution, and delivery.
• Commitment to providing exceptional Customer Service.
• Ability to lead cross-functional teams and drive organizational success.
• Excellent leadership, problem-solving, and communication skills.
• Experience in the HVAC, plumbing, or electrical service industry is a plus.

Responsibilities

• Oversee daily operational functions.
• Lead strategic initiatives for operational excellence.
• Manage budgets and P&L.
• Ensure exceptional customer service standards.
• Oversee project-management efforts to align with company goals.

Skills

Operations Management

P&L Management

Strategic Planning

Project Management

Customer Service

Leadership

Problem Solving

Communication

Education

Bachelor’s degree in Business Administration or related field

MBA preferred

Job description

A trusted home services company in Jacksonville, FL is seeking a Division VP of Operations to oversee daily operations and strategic initiatives. This full-time on-site role requires strong expertise in operations and P&L management, as well as proven leadership in improving customer service and project management. The ideal candidate will have a Bachelor's degree in a related field and experience in the HVAC, plumbing, or electrical service industry. Competitive compensation and growth opportunities are provided.