VP, Far East Marketing & Player Development

Wynn Resorts, Limited

Las Vegas (NV)

On-site

USD 180,000 - 280,000

Full time

5 days ago

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Job summary

Wynn Resorts in Las Vegas is seeking a Vice President – Far East Marketing to drive luxury player development and grow the Far East guest base. You will cultivate one-on-one relationships with high-end casino guests, manage the Far East segment, and collaborate with Casino Marketing to boost revenue across channels.

Candidate will demonstrate exceptional guest service, strategic event planning, and knowledge of Wynn Rewards programs.

Qualifications

Outstanding customer service and communication skills.
Fluency in Mandarin and/or Cantonese and English.
Must be at least 21 years old and possess required gaming credentials.
Experience in casino, hospitality, telemarketing, or customer service preferred.
Nevada Gaming License required and Alcohol Awareness Card.

Responsibilities

Develop one-on-one relationships with high-end casino guests and provide exceptional service to cultivate and build/maintain player relationships.
Actively work player database and network to drive business for the Far East segment
Work as a part of a team to grow the revenue and income managed by the Casino Marketing teams.
Host guests on the Casino/Hotel floor
Provide immediate response to guest requests via email, phone, and text
Resolve complaints and issues effectively while escalating concerns as appropriate
Explain games, promotions, and Wynn Rewards benefits to guests
Plan in-market events and trips to drive Far East market activity
Arrange reservations, transportation, and accommodations for guests
Input into all appropriate computer systems and maintain data accuracy
Handle confidential files and related documents
Support player development and casino events
Review expense reports
Perform other duties as required