VP Division Manager

Lennar; Alpharetta (GA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Lennar USA in Alpharetta, Georgia is looking for a VP Division Manager to manage the mortgage division. The role involves overseeing staff, ensuring high morale, and optimizing customer service and profitability.

Responsibilities include managing daily operations of loan origination, strategic planning, and conducting interviews for new associates. Candidates must have a strong background in mortgage operations and customer service standards.

Qualifications

• Minimum 1–3 years as a branch manager.
• Minimum 4–5 years of application and processing experience in mortgage.
• Current knowledge of closing and title requirements.

Responsibilities

• Manage and develop branch staff.
• Ensure high morale and excellent customer service.
• Lead and oversee mortgage loan transactions.

Skills

Mortgage operations background

Strong computer skills

Customer service standards

Tools

Mortgage software

Word for Windows

Excel

Job description

Lennar is one of the nation's leading homebuilders dedicated to building quality homes and providing exceptional customer service.

Positions Overview

The VP Division Manager is responsible for managing the mortgage division, supervising personnel, and ensuring high morale, excellent customer service, and maximum volume and profits.

Your Responsibilities on the Team

• Manage and develop branch staff.
• Manage day‑to‑day operations including originating FHA, VA, and conventional loans following Lennar Mortgage roadmap.
• Develop branch business.
• Participate actively in company’s strategic planning; set measurable, achievable goals focused on customer service standards.
• Interview, test, and hire new branch associates.
• Conduct new hire orientation, performance planning and reviews, disciplinary actions, and terminations.
• Provide coaching and promote a professional team effort.
• Provide support for problem solving, creating an interface with lenders, division escrow coordinators, design centers, and sales agents.
• Handle issues with borrowers, sales consultants, and team members.
• Act as liaison between Homebuilder and Mortgage Division.
• Lead and direct processing and Home Loan Advisors in implementing new programs and systems; delegate and review workflow.
• Oversee and facilitate the origination of mortgage loan transactions for Division homebuyers.
• Perform pre‑qualifications on prospective homebuyers.
• Take mortgage loan applications for homebuyers that have signed a purchase contract.
• Communicate loan status updates to all necessary parties.
• Work with Mortgage Division to monitor lender programs and requirements.
• Attend homebuilding division sales meetings.
• Represent Mortgage Division at builder grand openings and previews as requested.
• Attend status meetings and special functions.
• Ensure regulatory compliance and quality control.

Your Toolbox

• Minimum 1–3 years as a branch manager.
• Minimum 4–5 years of application and processing experience or equivalent mortgage background.
• Current knowledge of closing and title requirements.
• Current knowledge of loan processing and automated underwriting systems.
• Current knowledge of FHLMC, FNMA, FHA, VA and industry underwriting guidelines.
• Current knowledge of self‑employed borrowers, partnership, and corporation tax return analysis.
• Strong computer background with 2–3 years experience in mortgage software and working knowledge of Word for Windows and Excel.
• Strong mortgage operations background.
• Valid driver’s license and transportation.

Physical & Office/Site Presence Requirements

Regular in‑person attendance at company communities, job sites and offices during regular work hours is essential. The role may require working more than eight hours per day in confined quarters of a construction trailer, operating a motor vehicle, reading plans, climbing stairs and ladders, bending, stooping, reaching, lifting, moving and/or carrying equipment that may be in excess of 50 pounds. Occasional operation of construction equipment and finger dexterity to operate computer keyboard and calculator may be required.

Equal Employment Opportunity Statement

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.