VP, Director of Retail Operations

UT Federal Credit Union; Knoxville (TN); Vor Ort; USD 150.000 - 210.000; Vollzeit

Zusammenfassung

UT Federal Credit Union seeks a strategic VP, Director of Retail Operations to lead and transform retail operations at the UTFCU Corporate Office. The role guides deposit operations, electronic payments, card services, fraud & disputes, and quality control to deliver exceptional member experiences.

You will develop forward-looking strategies, drive automation, strengthen risk management, and build high-performing teams, leveraging data to elevate service delivery and performance.

Qualifikationen

• Bachelor's degree required in business/finance/ops or related field.
• Eight or more years of progressive leadership experience within a financial institution.
• Proven success leading operational teams and change initiatives.
• Strong understanding of operational risk, compliance, controls, and financial services operations.
• Experience developing leaders and scalable teams.

Aufgaben

• Develop and execute forward-looking operational strategies that support growth and member engagement.
• Lead process improvement, automation, and modernization efforts to enhance efficiency and service delivery.
• Strengthen organizational capabilities, workforce readiness, and succession planning.
• Ensure strong operational controls, compliance, risk management, and audit readiness.
• Utilize data and analytics to improve performance, service quality, and decision-making.
• Build high-performing teams and cultivate a culture of accountability and continuous improvement.

Ausbildung

Bachelor's degree in Business, Finance, Operations Management, Accounting, or a related field

Jobbeschreibung

Title: VP, Director of Retail Operations
Location: UTFCU Corporate Office

At UT Federal Credit Union, we're driven by a simple mission: Improving Lives Financially and Beyond. As we continue to grow, we're seeking a strategic, innovative, and people-focused leader to join our team as VP, Director of Retail Operations.

What You'll Do

• Deposit Operations
• Electronic Payments
• Card Services
• Fraud & Disputes
• Quality Control
• Retail Operational Support Functions

What Success Looks Like

In This Role, You Will

• Develop and execute forward-looking operational strategies that support growth and member engagement.
• Lead process improvement, automation, and modernization efforts that enhance efficiency and service delivery.
• Strengthen organizational capabilities, workforce readiness, and succession planning.
• Ensure strong operational controls, compliance, risk management, and audit readiness.
• Utilize data and analytics to improve performance, service quality, and decision-making.
• Build high-performing teams and cultivate a culture of accountability, innovation, and continuous improvement.

What We're Looking For

We're Seeking a Proven Leader Who Brings

• Bachelor's degree in Business, Finance, Operations Management, Accounting, or a related field
• Eight or more years of progressive leadership experience within a financial institution
• Demonstrated success leading operational teams, process improvement initiatives, and organizational change
• Strong understanding of operational risk, compliance, controls, and financial services operations
• Experience developing leaders and building scalable, high-performing teams

Preferred Qualifications Include

• Credit union leadership experience
• Advanced degree
• Accredited ACH Professional (AAP) certification or other relevant industry certifications

Background check. The background check may include, but is not limited to, checks of your criminal record, employment history, educational credentials, credit history, motor vehicle record, and references. You may be required to provide additional information and complete further documentation to facilitate these checks.

By proceeding with this application, you hereby authorize UT Federal Credit Union and its designated agents and representatives to conduct such investigations and request such information as is necessary to evaluate your suitability for employment.

In the event that information from a consumer report obtained about you from a consumer reporting agency is used in whole or in part in making an adverse decision with regard to employment, you will be provided with a copy of the consumer report and a description in writing of your rights under the law.

Should there be any discrepancies or disputes regarding the information obtained during the background check, or should you otherwise wish to discuss the report's contents with us, you will have an opportunity to discuss and/or dispute the content with us before a final employment decision is made.

All information received during the background check process will be treated with the utmost confidentiality and sensitivity, in accordance with the law. It will be used solely for the purpose of evaluating your potential employment at UT Federal Credit Union.